Customer Engagement Associate

2 weeks ago

Snellville, Georgia, United States Chico's FAS Full time

POSITION OBJECTIVE:

The Sales Support Representative plays a crucial role in assisting Management to foster a customer-centric and product-oriented sales environment, where our core values and guiding principles are pivotal in delivering an exceptional customer experience and optimizing profitability.

We take pride in our work and believe that with our dedicated teams, we create an extraordinary workplace for learning and growth.

FUNCTIONAL RESPONSIBILITIES:
Drive for Results

  • Achieves company sales targets by employing effective sales strategies and sharing product knowledge with customers; suggests merchandise options or assists in locating or acquiring products based on customer preferences.
  • Keeps abreast of ongoing sales and promotional activities; upholds pricing and visual merchandising standards.
  • Adheres to standards in merchandise handling, presentation, loss prevention, and all other tasks as assigned by Management.
  • Engages in visual merchandising initiatives including monthly store setups and maintenance of the sales floor.
Customer Experience

  • Upholds the Most Amazing Personal Service (MAPS) principles and standards as reflected in our sales methodologies, ensuring a seamless omni-channel experience.
  • Guarantees timely resolution of customer inquiries.
  • Provides a swift and efficient checkout experience, staying informed on policies regarding payments, coupon usage, returns, exchanges, and security protocols.
  • Reinforces purchasing decisions at the point of sale and meets add-on sales targets, including gift card promotions.
  • Enrolls clients in the rewards program.
  • Cultivates and maintains a strong customer base through personalized service and wardrobe consultations.
  • Remains knowledgeable about current product fits and style assortments available in-store and online.
  • Maintains regular communication with clients through our clienteling tools; Style Connect and Customer Book.
Operational Excellence

  • Aids in replenishment efforts to ensure the store remains well-stocked and appealing.
  • Assists with product location fulfillment.
  • Supports visual merchandising directives, including floor setups, window displays, visual presentations, and signage placement as directed.
  • Contributes to the cleanliness and organization of the boutique.
Teamwork and Growth

  • Encourages an inclusive and collaborative approach to problem-solving.
  • Actively seeks personal development opportunities and welcomes constructive feedback.
  • Performs other duties as assigned.
This role may be available across various brands, and specific responsibilities may differ from one brand to another.

COMPETENCIES:

  • Culture - Embodying the Chico's FAS Values and Guiding Principles by demonstrating Customer Focus, Building Trust, Fostering Engagement, and Achieving Results with High Performance.
  • Manages Complexity - Effectively navigating complex, high-volume, and sometimes conflicting information to resolve issues.
  • Plans and Aligns - Strategically planning and prioritizing tasks to meet commitments aligned with organizational objectives.
  • Organizational Savvy - Navigating comfortably through intricate policy, process, and interpersonal dynamics within the organization.
  • Courage - Proactively addressing challenging issues and communicating necessary information.

QUALIFICATIONS:

  • High School diploma or equivalent.
  • Previous retail or sales experience is preferred.
  • Must be at least 18 years of age.
  • Strong communication skills.
  • Excellent customer service abilities.
  • Capacity to learn or adapt to technology utilized by the company.
  • Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
  • Ability to communicate effectively with customers, Associates, and Management.
  • Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Flexibility to work a varied schedule, including evenings, weekends, and holidays is required.

PHYSICAL REQUIREMENTS:

  • Continuous walking/standing for a significant portion of the 8-hour shift.
  • Occasional lifting of up to 50 lbs. for 1-33% of the 8-hour shift.
  • Frequent climbing for 34%-66% of the 8-hour shift.
Chico's FAS, Inc. is an equal opportunity employer.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

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