Customer Experience Manager

1 week ago


Ithaca, New York, United States Premium Brands Services, LLC Full time
Key Responsibilities:
  • Represent the brand and model personalized customer experience behaviors.
  • Assist store leaders with onboarding and developing an effective, highly engaged team.
  • Sustain an inclusive store environment for associates where everyone feels welcome and engaged.
  • Uphold high visual and operational standards while maintaining focus on the customer.
  • Drive a customer-focused team environment and profitable business using tools.
  • Provide in-the-moment feedback and coaching to help associates deliver exceptional customer interactions.
  • BUILD PRODUCTIVE RELATIONSHIPS by sharing ideas and supporting the team.
  • Stay informed on company priorities and promotions, providing customers with a seamless omnichannel shopping experience.


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