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Guest Advocate

2 months ago

Plainville, Massachusetts, United States Target Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Advocate. As a key member of our retail team, you will be responsible for delivering exceptional guest service, ensuring a seamless shopping experience, and driving sales growth.

Key Responsibilities
  • Guest Service
    • Provide personalized service to guests, responding to their needs and resolving any issues in a timely and professional manner.
    • Engage with guests to build relationships, understand their needs, and offer solutions to meet their expectations.
  • Sales and Merchandising
    • Upsell and cross-sell products and services to guests, promoting our brand and driving sales growth.
    • Stay up-to-date on product knowledge, promotions, and sales events to effectively communicate with guests.
  • Operational Excellence
    • Process transactions accurately and efficiently, handling cash, credit, and mobile payments.
    • Maintain a clean and organized store environment, adhering to safety and security protocols.
  • Team Collaboration
    • Work collaboratively with other team members to achieve sales goals, resolve guest issues, and maintain a positive store atmosphere.
    • Participate in training and development programs to enhance skills and knowledge.
Requirements
  • Communication and Interpersonal Skills
    • Excellent communication and interpersonal skills, with the ability to interact with guests and team members in a professional and courteous manner.
  • Problem-Solving and Adaptability
    • Ability to think critically and resolve guest issues in a timely and effective manner.
    • Flexibility to adapt to changing situations, priorities, and store needs.
  • Technical Skills
    • Basic math skills and accuracy with handling cash and operating a point-of-sale system.
    • Ability to learn and operate various technology systems, including mobile devices and digital tools.
What We Offer

As a Guest Advocate at Target, you will have the opportunity to work in a dynamic and fast-paced retail environment, developing your skills and knowledge in customer service, sales, and operations. We offer a competitive compensation package, comprehensive training programs, and opportunities for career growth and advancement.