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Concierge Associate

2 months ago


Loveland, Colorado, United States Capstone at Centerra Full time
Job Summary

Capstone at Centerra is seeking a highly skilled and customer-focused Concierge to join our team. As a Concierge, you will be the first point of contact for our residents, guests, and employees, providing exceptional service and support.

Key Responsibilities
  • Telephone and Reception Duties
    • Answer and direct calls in a professional and courteous manner.
    • Take complete messages and communicate them to the intended recipient.
  • Guest Services
    • Greet residents and visitors, answering inquiries and providing directions.
    • Collate brochures for the marketing department.
  • Administrative Support
    • Prepare meal tickets for team members and family members.
    • Tally meal count sheets for the Dining staff.
    • Update the Resident Phone List and Roster and Move-In and Move-Out Register daily.
    • Manage appointments for residents and family members.
  • Housekeeping and Organization
    • Maintain a clean and organized desk and entry area.
    • Organize and distribute mail to residents, Executive Director, and Department Coordinators.
  • Adherence to Company Policies
    • Maintain adherence to all company personnel policies and established operating policies and procedures.
Requirements
  • Education and Experience
    • High school diploma or general education degree (GED) preferred.
    • One to three years customer service experience and/or training; or equivalent combination of education and experience.
  • Skills and Abilities
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment.
    • Strong organizational and time management skills.
What We Offer

As a Concierge at Capstone at Centerra, you will have the opportunity to work in a dynamic and supportive environment, providing exceptional service to our residents and guests. We offer a competitive compensation package, including a comprehensive benefits program and opportunities for professional growth and development.