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Concierge Associate
2 months ago
Capstone at Centerra is seeking a highly skilled and customer-focused Concierge to join our team. As a Concierge, you will be the first point of contact for our residents, guests, and employees, providing exceptional service and support.
Key Responsibilities- Telephone and Reception Duties
- Answer and direct calls in a professional and courteous manner.
- Take complete messages and communicate them to the intended recipient.
- Guest Services
- Greet residents and visitors, answering inquiries and providing directions.
- Collate brochures for the marketing department.
- Administrative Support
- Prepare meal tickets for team members and family members.
- Tally meal count sheets for the Dining staff.
- Update the Resident Phone List and Roster and Move-In and Move-Out Register daily.
- Manage appointments for residents and family members.
- Housekeeping and Organization
- Maintain a clean and organized desk and entry area.
- Organize and distribute mail to residents, Executive Director, and Department Coordinators.
- Adherence to Company Policies
- Maintain adherence to all company personnel policies and established operating policies and procedures.
- Education and Experience
- High school diploma or general education degree (GED) preferred.
- One to three years customer service experience and/or training; or equivalent combination of education and experience.
- Skills and Abilities
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Strong organizational and time management skills.
As a Concierge at Capstone at Centerra, you will have the opportunity to work in a dynamic and supportive environment, providing exceptional service to our residents and guests. We offer a competitive compensation package, including a comprehensive benefits program and opportunities for professional growth and development.