Public Health Investigator

3 weeks ago


Arizona City, Arizona, United States CDC Foundation Full time
Job Title: Case Investigator

The CDC Foundation is seeking a highly skilled and detail-oriented Case Investigator to support the Arizona Department of Health Services in their efforts to combat COVID-19, Sexually Transmitted Infections (STIs), Foodborne/Waterborne illnesses, and other conditions of public health significance.

Responsibilities:
  • Conduct thorough investigations of cases and contacts to gather information and provide health education and guidance to interrupt ongoing disease transmission.
  • Employ dynamic communication and interpersonal skills, cultural competency/sensitivity, tactful language, and empathetic interviewing skills to build rapport and maintain trust with patients of varied backgrounds.
  • Verify case or contact's identity during initial communications and prior to disclosing confidential information, ensuring confidentiality and carrying out efforts to locate and communicate with patients in a manner that preserves the confidentiality and privacy of all involved.
  • Obtain and accurately document detailed information regarding case diagnosis, demographics, symptoms, and their onset date(s), clinical course, underlying medical conditions, and other risk factors.
  • Review clinically documented and self-reported symptom history to determine the contact elicitation window and provide approved information on self-isolation procedures, including what to do if symptoms worsen or new symptoms develop.
  • Assess patient's ability to safely and effectively self-isolate at home, with adequate water, food, and other necessities such as bathrooms, and identify barriers to necessary interventions and facilitate appropriate referrals, per local protocols.
  • Maintain open communication and work closely with a team of public health professionals, communicating with the team lead and site lead when communication attempts are unsuccessful, problem-solving alternate methods for outreach, and elevating complex situations to the site lead for further guidance.
  • Participate in requisite trainings, regular program meetings, and quality monitoring improvement activities to ensure and enhance the quality of case investigation activities and program outcomes.
  • Contribute to the development of protocols, trainings, work flows as directed by the health department.
Requirements:
  • Bachelor's degree or higher from an accredited college or university.
  • Strong verbal and written communication skills, including active listening, emotional intelligence.
  • Ability to interact in an empathetic and non-judgmental manner with culturally diverse populations and persons experiencing a wide range of social conditions.
  • Critical thinking and problem-solving skills, and the ability to use sound judgment in responding to client issues and concerns.
  • Ability to adapt to changing environments and receive constructive feedback.
  • Ability to use discretion, maintain confidentiality, and ethical conduct.
  • Ability to work effectively with all levels of staff, establishing and maintaining collaborative professional relationships.
  • Strong time management skills (organization, prioritization, multitasking).
  • Ability to work independently and as part of a multidisciplinary team.
  • Proficiency with use of computers.
  • Proficiency with use of mobile devices (smartphones, mobile apps).
  • Must maintain a valid driver's license in their state of residence, self-report motor vehicle violations/convictions, and provide proof of acceptable insurance coverage with mandatory minimum coverages.
  • Must be comfortable with moderate physical effort, including lifting materials and equipment weighing less than 50 pounds.
  • Must be able to use a computer, telephone, or cell phone daily, and have access to a secure internet connection, as well as spending 50 to 75 percent of the time viewing a computer screen.
  • Must be comfortable working from home while complying with all requirements for client confidentiality, records, and data security.
  • Must be able to travel and occasionally participate in off-site functions.
  • Must be able to respond to public health emergencies, which may require communicating on short notice.


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