Cloud Desktop Services Technical Lead

3 weeks ago


Herndon, Virginia, United States Amazon Full time
About the Job
\\ This role oversees deployment, configuration, and management of core ADC services, including directory services, file and print, DNS/DHCP, application servers and management of server hardware and infrastructure.

Key Responsibilities:
\\ * Adapt and improve operations management systems and processes to accommodate rapid and increasing growth in systems and traffic
\\ * Drive expedient resolution and root cause analysis for critical issues affecting your services
\\ * Mentor and develop a team of Operational Engineers with an emphasis on providing dial tone services
\\ * Bring continuous improvement to operational processes
\\ * Balance raw up-front dollar cost with usability, operability and TCO, both in datacenters and on-site services
\\ * Lead the development and delivery of state-of-the-art system health monitoring, diagnostics, repair, and other self-healing automation
\\ * Develop automation tools and processes that reduce manual effort and increase overall efficiency
\\ * Innovate and drive improvements in monitoring and visualization of system health, status of maintenance tasks, and reporting systems



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