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Administrative Support Specialist
2 months ago
Position Overview
Together Women's Health is in search of a dedicated Administrative Support Specialist to enhance our dynamic team.
The Administrative Support Specialist serves as a vital representative of our practice, ensuring that every patient receives a warm and welcoming experience. This role demands exceptional customer service skills, whether interacting with patients over the phone or in person. Proficiency in utilizing the Electronic Health Record system is essential for maintaining professionalism and efficiency.
Ideal Candidate Profile
The perfect candidate will possess experience in managing prior authorizations.
Key Responsibilities
- Accurately complete and update patient insurance information.
- Employ the Electronic Health Record system to facilitate patient registration and visits with healthcare providers.
- Verify insurance eligibility to ensure prompt billing to third-party vendors.
- Collect co-pays and deductibles in accordance with billing policies.
- Schedule patient appointments at various office locations.
- Authorize necessary procedures, including surgeries and imaging, ensuring verification of eligibility and benefits for all procedure codes.
- Pre-collect payments for specific contracts and procedures as required.
- Document processes as needed.
- Coordinate and route paperwork to meet physician and facility requirements.
- Respond appropriately to urgent situations.
- Exhibit courtesy and helpfulness towards patients and their families.
- Ensure effective communication via telephone as needed.
- Collaborate as a team member within the authorizations department and across other departments.
- Perform additional related duties as assigned.
Qualifications
- A strong commitment to delivering exceptional service, ensuring each patient's experience is professional and caring.
- Previous experience in a medical environment is preferred.
- Excellent attention to detail is required.
- Prior customer service experience is necessary.
- At least one year of experience in a medical office setting is preferred.
- Strong oral and written communication skills are essential.
Why Choose Together Women's Health?
At Together Women's Health, we take pride in our unique approach. As a rapidly expanding network of OBGYN private practices, our mission is to enhance the lives of our healthcare partners and their patients. We prioritize investing in our talented teams and embodying our core values daily.
Benefits of Employment
As a full-time employee, you will enjoy a comprehensive benefits package, including: Health Care Plan (medical, dental & vision), Retirement Plan with a generous company match, Life Insurance, Paid Time Off, and Short-Term and Long-Term Disability coverage at no cost to you, all while working alongside a team of intelligent, passionate, and friendly individuals.
Together Women's Health is an equal opportunity employer, celebrating diversity and committed to fostering an inclusive environment for all employees.
