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Customer Service Associate

2 months ago

Calera, Alabama, United States Cnrgstores Full time

Position: Sales Representative at Marvin's

Company: CNRG - Marvin's

Employment Type: Part-Time

Compensation: Hourly

Benefits: Eligible after 90 days

As a Sales Representative, you will play a vital role in delivering exceptional customer service by:

  1. Actively listening to customer inquiries and identifying their needs.
  2. Guiding customers to suitable products that meet their specific requirements.
  3. Enhancing customer confidence through knowledgeable product advice and technical support regarding the selection, usage, and installation of our offerings.
  4. Handling sales counter operations, including order processing, special requests, and pricing inquiries.
  5. Responding to customer calls with professionalism and providing accurate information.
  6. Organizing merchandise on shelves in accordance with corporate guidelines.
  7. Recommending new products to management based on customer feedback.
  8. Accurately entering sales and special orders using our point-of-sale systems to ensure seamless processing.
  9. Assisting in inventory management through regular cycle counts.
  10. Restocking shelves with incoming products as needed.
  11. Ensuring the sales area is clean and organized to foster a positive shopping experience.
  12. Helping customers load their purchases when necessary.
  13. Utilizing company resources to report pricing discrepancies or scanning issues.
  14. Maintaining awareness of store security protocols and identifying potential theft activities.
  15. Adhering to safety guidelines and participating in safety meetings.

Sales Representatives are essential in providing outstanding service to our customers by understanding their needs and offering accurate product recommendations. This role is classified as hourly (non-exempt from overtime) and while there may be opportunities for advancement, there is no guarantee of career progression. The job description is intended to outline the primary responsibilities and is not exhaustive of all tasks that may be assigned.

CNRG - Marvin's is committed to equal employment opportunities and complies with all applicable laws, including the Americans with Disabilities Act. Qualified individuals with disabilities may request reasonable accommodations.