Leasing Consultant

We are seeking a highly motivated and organized Leasing Consultant to join our team at Hamilton Point Property Management LLC. As a Leasing Consultant, you will be responsible for coordinating all activities related to apartment rentals, move-ins and moveouts, and lease renewals.

Key Responsibilities:

• Generate and handle traffic, qualify prospective residents, lease apartments, prepare lease documentation, and complete move-in paperwork and procedures.
• Ensure model apartments are in touring condition and orient prospective and current residents to the property.
• Process renewal paperwork and ensure documentation is delivered to current residents on a monthly basis.
• Maintain accurate and detailed records of traffic activity by entering applicable information into the computer.
• Follow up with all prospective residents via phone, mail or email and convert phone traffic into scheduled appointments with prospective residents in order to tour the community.
• Ensure excellent customer service to prospective and current tenants, and promote a quality living experience for all residents.
• Inspect apartments prior to resident move-ins and ensure apartments are in move-in condition by coordinating move-in/out needs and schedules with maintenance team.
• Create and maintain confidential resident files, which includes reviewing move-in paperwork with new residents.
• Complete weekly leasing reports in accurate and timely fashion and ensure all open and close procedures are completed daily.
• Assist with ongoing resident relations throughout occupant's tenancy by ensuring occupant's requests are responded to promptly and accurately.
• Responsible for shopping competitive properties and inspecting buildings and grounds to ensure safety and cleanliness, and alert Maintenance to items that need to be repaired.
• Assist with processing work order requests for residents and ensure work is completed in a timely manner.
• Support management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed.
• May be asked to assist with planning and implementing resident activities in order to increase resident retention.
• Participate in Company-provided training such as fair housing, safety, non-discrimination, and harassment prevention.

Requirements:

• Ability to read, write, understand, and communicate in English.
• Ability to use a personal computer and has working knowledge of email, Microsoft Word, Excel, and Entrata or other types of on-site accounting software.
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, 10-key, and key track system.
• Excellent customer service and interpersonal skills; ability to relate to others.
• Professional verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to perform basic mathematical and accounting functions.
• Ability to read and comprehend reports.
• Comprehension of federal fair housing laws and any applicable local housing provisions.
• Ability to multi-task.
• Ability to make quick and effective decisions.
• Ability to analyze and resolve problems.
• Ability to cope with and defuse situations involving angry or difficult people.
• Ability to close a sale.
• Ability to set and meet goals.
• Ability to consistently meet deadlines.
• Ability to maintain flexibility and creativity in a variety of situations.
• Ability to maintain confidentiality.
• Ability to drive an automobile.

Physical Demands:

• Standing, walking, and/or sitting for extended periods of time.
• Frequent climbing, reaching, use of fingers, handling, talking, and hearing.
• Moderate crouching and lifting.
• Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet.
• Pronounced visual acuity (near and far) and field of vision.
• Ability to judge distances and spatial relationships.
• Ability to identify and distinguish color.
• Ability to lift and/or move up to 50 pounds.
• Rare to moderate proximity to moving, mechanical parts.

Mental Functions:

• Ability to compare, copy, compute, compile, analyze, coordinate, synthesize, negotiate, and communicate.
• Ability to tolerate stressful situations.
• Ability to work under moderate to close supervision.

Work Environment:

• Exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on the weather in the different regions).
• Potential exposure to noise, vibrations, atmospheric conditions, as well as working in confined or restricted spaces.

Hazards:

• Potential exposure to communicable diseases through frequent contact with public.
• Possible exposure to short-tempered or aggressive people.
• Potential exposure to chemicals, electrical shock, heights, mechanical parts or machines, fire, and radiation.