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Senior Business Analyst, Software Development Projects

2 months ago

Burbank, California, United States WarnerMedia Services, LLC Full time

About the Role:

We are seeking a highly skilled Lead Business Analyst to join our team at WarnerMedia Services, LLC. As a key member of our organization, you will be responsible for identifying and implementing key technology initiatives designed to optimize business operations throughout the DC Comics portfolio.

Key Responsibilities:

  • Provide thorough and detailed process flow, requirements, functional & testing documentation that clearly articulates the business partners' needs and the technical solution.
  • Act as the functional Subject Matter Expert (SME) for the DC Comics applications to recommend areas of improvement and implement technical solutions that introduce automations and operational efficiencies.
  • Partner with business stakeholders and technical teams to effectively facilitate technology delivery.
  • Conduct Quality Assurance (QA Testing) and facilitate User Acceptance Testing (UAT) with the end users.
  • Provide guidance & training on new features while also ensuring that the functionality meets the end users' needs.
  • Collaborate closely with the Product Manager and other technical team members to ensure that the product backlog is prioritized and groomed.

Ongoing Support:

  • Lead ongoing application small enhancements and production support for all systems within the DC Comics portfolio by working with the end users, Product Managers, Business Sponsors, and Tech Leads to document designs and determine priority.
  • Act as the functional support lead that assists with triaging bugs and issues reported by the end users.

Qualifications & Experiences:

  • 4+ years of experience in implementing and supporting system implementations using agile framework.
  • Experience with design and execution of business and technology best practices.
  • Experience working in cross-matrixed teams.
  • Proven ability to empathize with the end user and guide them to the most optimal system and process solution.
  • Experience with requirements elicitation, user stories, and wireframes.
  • Experience creating Test Plans, Test Scripts, and facilitating User Acceptance Testing (UAT).
  • Content Management, Production, and Financial process acumen.
  • Experience in Media & Entertainment Industry.
  • Functional knowledge of additional applications and processes: MS Business Central and other Dynamics applications; MS Tools - O365, MS Power Apps; Jira & Confluence; Content / Asset Mgmt Solutions - Box, Nuxeo; Data Warehouse – Snowflake.

How We Get Things Done...

This last bit is probably the most important. Here at WarnerMedia Services, LLC, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at [insert link] along with some insights from the team on what they mean and how they show up in their day-to-day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WarnerMedia Services:

WarnerMedia Services, LLC embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status, or any other category protected by law.