Telehealth Nurse Specialist
7 days ago
Telehealth Nurse Specialist
About the Role:This position plays a critical role in our telecare clinic, providing scheduling and telehealth services for our affiliate clinics. As a Telehealth Nurse Specialist, you will serve as a first responder, communicating value and care to potential patients to encourage them to schedule and attend in-person appointments.
The ideal candidate will be bilingual in Spanish and English, possess excellent communication skills, and be able to work effectively in a telehealth setting.
Responsibilities:- Provide quality and consistent care according to core values and telehealth Standard Operating Procedures
- Take a basic health history, educate, and schedule in-clinic appointments
- Utilize the EMR platform (Salesforce) and virtual services platform (Doxy and Call Rail)
- Determine the next step for the patient, seeking guidance from supervisor if needed
- Manage follow-up protocols with patients to ensure continuity of care and cultivate relationships
- Participate in quality assurance process
- Maintain communication with telehealth nurses and in-clinic patient teams
- Adhere to all policies and procedures as applicable
- Manage difficult conversations with patients with grace, facilitating favorable outcomes
- Establish trust as 1st patient crisis intervention
- Actively pray for patients and team members
- Learn to communicate Caring Network's mission and identify and celebrate Core Values whenever they are demonstrated
- Seek personal and professional growth and learn to train others in the Telehealth Nurse role
- Attend mandatory medical staff meetings
- Perform additional duties as requested
- Bilingual in Spanish and English
- Hold Illinois RN License and BLS Certification
- A committed Christian who demonstrates a personal relationship with Jesus Christ as Savior and Lord and is a participant in a local church
- Maintains a consistent life-affirming philosophy and would never refer or advise a woman to have an abortion
- Agrees with and is willing to uphold Caring Network's Statements of Faith and Principle and Core Values, Humility, Mutual Respect, Sacrificial Love, Optimism, Excellence, Integrity, Mission Focus, & Perseverance
- Enthusiastic about and committed to the mission and strategy of Caring Network
- Comfortable with participating in prayer with co-workers and patients
- Able or willing to learn
$60,000/year
Type:Full-time
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