General Assistant Store Leader Role

2 days ago


Old Bridge, New Jersey, United States Gregory's Coffee - GC59 - Old Bridge Full time
Key Responsibilities
  • People Development:
    • Ensure new hires/transfers are onboarded properly to the store and thoroughly acclimated in operational, service, and knowledge functions
    • Lead by example and educate each team member on upholding our high standards
    • Identify and develop high-potential baristas for future leadership roles
  • Operational Standards:
    • Execute existing and new operational standards as prescribed
    • Assist with training teams on new menu and operational rollouts and ensure proper follow-ups
    • Maintain Department of Health standards and prepare for inspections at any time
    • Evaluate quality standards through taste, FIFO rotation, and visual appeal checks
    • Ensure stores are kept immaculately clean, organized, and well-merchandised
  • Service Standards:
    • Work alongside teams to lead by example in 5-star service
    • Cultivate a guest-first mentality among team members
    • Proactively manage customer concerns/issues and coach teams on how to respond
    • Become familiar with regular customers and collect their business cards/email addresses for grassroots marketing efforts
    • Minimize guest complaints and address Yelp/Google/App/Email comments with your SL/Multi-Unit
  • Financial Performance:
    • Closely manage controllable profit areas: sales, labor, and COGS
    • Collaborate with your team and SL/Multi-Unit to build customer relationships and identify revenue drivers
    • Create efficient schedules based on sales data and weekly payroll reconciliation
    • Manage cash handling responsibilities, including cash drawer counts, safe reconciliation, and bank deposits
    • Monitor inventory/waste levels and ordering activity to maintain sufficient product without exceeding COGS targets

This is a hands-on role requiring flexibility in scheduling, including early mornings, nights, weekends, and holidays. Regular communication with your SL/Multi-Unit is expected to keep them informed of your store's progress and proactive solutions. Embody the 12 Leadership Principles in your daily interactions with your team.



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