General Assistant Store Leader Role
2 days ago
- People Development:
- Ensure new hires/transfers are onboarded properly to the store and thoroughly acclimated in operational, service, and knowledge functions
- Lead by example and educate each team member on upholding our high standards
- Identify and develop high-potential baristas for future leadership roles
- Operational Standards:
- Execute existing and new operational standards as prescribed
- Assist with training teams on new menu and operational rollouts and ensure proper follow-ups
- Maintain Department of Health standards and prepare for inspections at any time
- Evaluate quality standards through taste, FIFO rotation, and visual appeal checks
- Ensure stores are kept immaculately clean, organized, and well-merchandised
- Service Standards:
- Work alongside teams to lead by example in 5-star service
- Cultivate a guest-first mentality among team members
- Proactively manage customer concerns/issues and coach teams on how to respond
- Become familiar with regular customers and collect their business cards/email addresses for grassroots marketing efforts
- Minimize guest complaints and address Yelp/Google/App/Email comments with your SL/Multi-Unit
- Financial Performance:
- Closely manage controllable profit areas: sales, labor, and COGS
- Collaborate with your team and SL/Multi-Unit to build customer relationships and identify revenue drivers
- Create efficient schedules based on sales data and weekly payroll reconciliation
- Manage cash handling responsibilities, including cash drawer counts, safe reconciliation, and bank deposits
- Monitor inventory/waste levels and ordering activity to maintain sufficient product without exceeding COGS targets
This is a hands-on role requiring flexibility in scheduling, including early mornings, nights, weekends, and holidays. Regular communication with your SL/Multi-Unit is expected to keep them informed of your store's progress and proactive solutions. Embody the 12 Leadership Principles in your daily interactions with your team.
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