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Customer Service Representative

2 months ago

Rye, New Hampshire, United States Partners Bank Full time
Customer Service Assistant I

At Partners Bank, we are seeking a highly skilled Customer Service Assistant I to join our team. This role is responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Process various teller transactions and routine customer service related tasks with high accuracy and efficiency.
  • Identify cross-sell opportunities and respond to customer inquiries to recommend appropriate products or solutions.
  • Open basic deposit accounts, assist with electronic banking inquiries, services, and functionality, complete account maintenance, and make referrals to other lines of business.
  • Maintain and balance a cash drawer accurately and efficiently.
  • Provide a high level of service to customers, coworkers, and team members.
  • Understand and follow various policies, guidelines, and procedures, including security, compliance, and operations.
  • Participate in ongoing job-related training programs, including sales, service, compliance, and product knowledge.

Requirements:

  • Minimum of one year of teller or customer service banking experience in a branch or call center environment.
  • Strong sales, service, interpersonal, and communication skills.
  • Interacts well with others and enjoys working in a team environment.
  • Strong organizational, technical, and computer skills.
  • Adapts well to change and is able to effectively multitask.
  • Strong knowledge of teller and customer service processes, policies, guidelines, and procedures.
  • Satisfactory product knowledge of banking products and services with ability for further development.

About Partners Bank:

We are a rapidly growing community bank with operations in Maine and New Hampshire. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate.

Benefits:

Our generous benefits are listed on our website: Partners.Bank/about/careers/