Senior Loan Processing Specialist

2 weeks ago


Charlotte, North Carolina, United States SoFi Full time
Employee Applicant Privacy Notice

About Us:

At SoFi, we are redefining the landscape of personal finance. We leverage cutting-edge technology to empower our members in achieving their financial aspirations. As a pioneering financial services organization and national bank, we are committed to innovation and excellence, making a meaningful difference in the lives of our members every day. Invest in your future with us.

Position Overview:

The Senior Loan Processing Specialist will play a critical role in supporting the internal loan team by managing appraisal orders and processing initial FHA and VA documentation. This position is vital in ensuring compliance with TILA/RESPA disclosure regulations.

Key Responsibilities:
  • Implement Lock Desk policies as part of the Loan Setup function.
  • Assist internal stakeholders with loan re-disclosure, FHA/VA case number transfers, credit card refund/charge requests, MAVENT discrepancies, and file escalations.
  • Manage assigned pipelines to facilitate prompt file milestone progression.
  • Engage with FHA and VA to address relevant underwriting conditions linked to loan files.
  • Oversee various shared email inboxes, ensuring timely processing of appraisal orders, borrower disclosures, and loan advertisements.
  • Verify the accuracy of fees for outgoing disclosures.
  • Assess pass/fail criteria on relevant files to ensure compliance accuracy.
  • Review robotics outcome reports and address loans that fail, either for automation or manual processing.
Qualifications:
  • A bachelor's degree in business or a related field is preferred.
  • Proficiency in Microsoft Excel.
  • Ability to work efficiently, accurately, and independently in a dynamic environment.
  • Comfortable handling sensitive information with a high degree of confidentiality.
  • Experience managing a pipeline of FHA/VA loan products.
  • Strong attention to detail and excellent time management/organizational skills.
  • Outstanding verbal, written, and interpersonal communication abilities.
To excel in this role, candidates must successfully fulfill each essential duty. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions. This position is hybrid, requiring in-office presence twice a week. The work schedule is Monday to Friday, totaling 40 hours per week, with potential overtime based on workload.

Compensation and Benefits

The base pay range for this position is outlined below. The final compensation will be determined based on individual qualifications, experience, and location.

For a comprehensive overview of our competitive benefits, please visit our Benefits at SoFi page.

Pay range: $39.60 per hour

This role is also eligible for bonuses and competitive benefits. More information regarding employee benefits can be found in the link above.

SoFi is an equal opportunity employer, providing employment opportunities to all applicants without regard to race, color, religion, sex, gender identity, national origin, age, disability, marital status, sexual orientation, or any other protected characteristic. We are committed to diversity and inclusion in our workforce.

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