Network Support Specialist

2 weeks ago


Abilene, Texas, United States Abode Techzone LLC Full time
Job Title:

DTAC/NOC Support Engineer

Job Summary:

We are seeking a highly skilled Network Support Specialist to join our team at Abode Techzone LLC. As a DTAC/NOC Support Engineer, you will be responsible for providing implementation and test support for network implementations, acting as a single point of contact for customers, and troubleshooting connectivity issues.

Key Responsibilities:
  • Test and troubleshoot various circuit types, including Ethernet, T1/E1, T3/E3, BB, and LTE
  • Configure Quality of Service and assist in network troubleshooting and root cause analysis
  • Meet and maintain a dialog with support teams and vendors to support data center operations and projects
  • Work with remote technicians and install various network elements associated with network deployments
  • Manage and control a test and turn-up bridge required for service activation
  • Accurate documentation of activation activities, notes, client communication, etc.
  • Coordination of bridge calls, communication to engage resources and vendors to resolve issues
  • Provide support coordination, escalation, and troubleshooting assistance for data center infrastructure, including Networking
Requirements:
  • Experience of MPLS, IGP, SD-WAN, NetConf, NMS & OSS/BSS protocols
  • Profound knowledge of network planning or optimization theory and good communication ability
  • Experience in SDN and Networking technologies
  • Demonstrated experience with LAN/WAN, routing protocols, troubleshooting, and scripting
  • Industrial certifications in Cisco, Juniper, Fortigate/Palo Alto products/technologies is desirable
  • Demonstration of CCNA knowledge (or vendor alternatives) is desirable
  • Cloud technologies and security services (Zscaler) is desirable
  • VOIP or wireless knowledge is an advantage
  • NEXT-Gen Firewalls (Palo Alto, Fortinet) is welcomed
Work Environment:

This role requires the ability to work in various shifts, including holidays and weekends, and may require overtime as needed.



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