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Automobile Center Store Associate

1 month ago

Jos South, Plateau State, United States Sam's Club Full time
Job Summary

As a Tire & Battery Center Technician at Sam's Club, you will play a critical role in providing safe and efficient service in both the sales and service areas of the department. You will work collaboratively with other associates to ensure the club meets the member's expectations. Your primary responsibilities will include:

  • Be a Team Member: Collaborate with team members to fulfill sales and service requests, educate other associates on tools, tasks, resources, and mentor new technicians, communicate and develop interpersonal skills for providing safe and efficient customer service.
  • Be an Expert: Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, and seasonality, demonstrate knowledge of Point of Sale systems, phone, and in-person selling techniques.
  • Be a Techie: Leverage digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement, utilize handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training, adapt to new tools and encourage others to use them.
  • Be an Owner: Communicate equipment, tools, and supplies needs to TBC Lead, track and monitor returns and special orders, operate cash registers, process transactions, work hands-on in the physical area, maintain accurate inventory, audit, safety, and compliance standards, report TBC complaints, safety hazards, and problems with products, services, and work areas, complete paperwork, logs, and other required documentation, ensure merchandise is packaged, labeled, and stored in accordance with company policies and procedures, identify member needs, assist members with purchasing decisions, and resolve issues and concerns.
  • Be a Talent Ambassador: Be a brand advocate by valuing the member's experience in the TBC area and modeling high-quality service and products, develop, influence, and inspire others for working in a style that is respectful, supportive, and team-oriented, understand the roadblocks and assist in training team members.
  • Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans, use the Open Door Policy, and apply these in executing business processes and practices.
  • Complete work assignments and priorities by using policies, data, and resources, collaborate with managers, co-workers, customers, and other business partners, identify priorities, deadlines, and expectations, carry out tasks, communicate progress and information, determine and recommend ways to address improvement opportunities, and adapt to and learn from change, difficulties, and feedback.


Benefits

As a Sam's Club associate, you will enjoy a range of benefits, including:

  • Health benefits include medical, vision, and dental coverage
  • Financial benefits include 401(k), stock purchase, and company-paid life insurance
  • Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting
  • Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more


Education Benefits

Sam's Club offers a company-paid education benefit program, Live Better U, which provides full-time and part-time associates with access to education and training opportunities, including high school completion to bachelor's degrees, English Language Learning, and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Compensation

The hourly wage range for this position is $19.00 to $26.00, with additional compensation in the form of premiums ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications

The minimum qualifications for this position include:

  • Valid state-issued driver's license
  • Acknowledge that the position requires successful completion of all job required trainings and assessments within a prescribed time period
  • Must be 18 years of age or older


Preferred Qualifications

The preferred qualifications for this position include:

  • Auto service industry experience
  • Retail experience