Patient Access Coordinator

2 weeks ago


Middleton, Wisconsin, United States SSM Health Full time

Job Summary:

As a Patient Access Representative at SSM Health, you will play a vital role in ensuring seamless patient scheduling and registration processes. Your primary responsibility will be to communicate with patients, participants, and staff to accurately schedule patients for prescribed procedures and gather necessary demographic, insurance, and clinical information.

Key Responsibilities:

  • Gather information from patients and enter it into the appropriate database, seeking resources to resolve issues related to procedure type, date, or location.
  • Schedule patient procedures efficiently, coordinating and communicating schedules to minimize wait times.
  • Assist with insurance pre-certification/authorization coordination and provide counseling to patients on pre-service requirements and instructions.
  • Perform clerical and reception duties associated with patient registration, ensuring accurate and timely processing of patient information.
  • Perform other duties as assigned by management.

Requirements:

  • High School diploma or equivalent, or 10 years of work experience.
  • No prior experience required, but a willingness to learn and adapt to our processes is essential.

Work Environment:

  • Frequent lifting, carrying, and pushing/pulling objects weighing 0-25 lbs.
  • Frequent sitting, standing, walking, reaching, and repetitive foot/leg and hand/arm movements.
  • Frequent use of vision and depth perception for distances near and far, and to identify and distinguish colors.
  • Frequent use of hearing and speech to share information through oral communication.
  • Occasional bending, stooping, kneeling, squatting, twisting, and gripping.
  • Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
  • Rare climbing.

SSM Health is an equal opportunity employer.



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