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Client Relations Specialist

2 months ago

Alvin, Texas, United States Wcnorthwest Full time

Position Overview:

We are seeking a dynamic Customer Service Representative to become a vital part of our team at Wcnorthwest. This role is essential in ensuring our clients receive top-notch service and support.

Key Responsibilities:

  • Collaborate with various departments to address customer inquiries and resolve issues efficiently.
  • Engage with customers via phone and in-person to gather information for service requests, including installations and service modifications.
  • Complete necessary documentation, calculate service charges, and manage customer accounts effectively.
  • Utilize software applications, including MS Word and Excel, to maintain accurate records and facilitate communication.
  • Deliver exceptional service that fosters positive relationships with customers and colleagues.
  • Work in a fast-paced environment, managing a high volume of customer interactions while promoting additional services.

Qualifications:

  • A minimum of 2 years of experience in customer service is required.
  • Proficiency in MS Word, Excel, and email communication is preferred.
  • Strong organizational and communication skills are essential.
  • Ability to communicate in Spanish is a plus but not mandatory.
  • Problem-solving skills and the ability to compile and analyze data are necessary.

Benefits:

Wcnorthwest offers a comprehensive benefits package, including medical, dental, vision, flexible spending accounts, long-term and short-term disability, life insurance, and a 401K retirement plan. We are committed to fostering a workplace that encourages growth and development.

Company Culture:

At Wcnorthwest, our employees are our greatest asset. We prioritize safety and integrity, and we strive to create a positive impact in the communities we serve. Join us in our mission to deliver exceptional service and support.