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HVAC Equipment Support Specialist

2 months ago

Waller, Texas, United States DAIKIN COMFORT TECHNOLOGIES MFG LP Full time
Job Description

Job Summary:

The HVAC Service Support Specialist provides technical support to contractors, distributors, engineers, and end users for Daikin's US domestic product lines. This role requires providing pre and post-sales technical support, including equipment troubleshooting and applications assistance, to ensure the successful installation and operation of Daikin equipment.

Key Responsibilities:

  • Provide prompt and courteous responses to technical inquiries and support requests
  • Assist in the troubleshooting and resolution of technical issues related to Daikin equipment
  • Collaborate with internal teams to ensure timely and effective support to customers
  • Develop and maintain technical documentation and resources to support customer needs
  • Participate in training and development programs to stay up-to-date on the latest technical knowledge and product information

Requirements:

  • 3-5 years of experience in the HVAC field and/or a HVAC technical support role
  • High School Diploma or GED Equivalent
  • Vocational Certification / Degree preferred

Working Conditions:

  • Must be able to perform essential responsibilities with or without reasonable accommodations
  • Required regularly to sit, talk, and listen
  • Required to stand, walk, use hands to pick up, handle or feel and reach with arms
  • Ability to read and analyze written information on a computer terminal
  • Must be able to travel on business occasionally or work beyond normal work hours as necessary

Reports To:

MANAGER, TECHNICAL SUPPORT CENTER

Equal Employment Opportunity:

Daikin Comfort Technologies Mfg LP provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law.