Customer Service Ambassador
3 weeks ago
Job Title: Customer Service Ambassador
About the Role: We are seeking a part-time Customer Service Ambassador to join our team at Americor in Scottsdale, AZ. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring seamless support, and fostering positive relationships.
Salary and Benefits: $18.00 per hour with flexible AM and PM shifts offered. Our competitive compensation package includes paid training, opportunities for career growth and development, and a positive work environment.
Key Responsibilities:
- Provide clear information and direction to customers through various channels.
- Assist with client inquiries, following call center scripts to ensure accurate and consistent responses.
- Update CRM database with detailed conversation notes to maintain thorough client history.
- Support Debt Consultants during client enrollment process to facilitate smooth onboarding experience.
- Adhere to all communication procedures, policies, and guidelines to uphold service quality and compliance standards.
- Meet or exceed individual and team performance goals to drive overall success.
Requirements and Qualifications:
- Strong verbal and written communication skills.
- Customer-focused attitude with patience, friendliness, and positivity.
- Experience with Google Workspace or similar platforms.
- Proficient typing skills for accurate data entry and record-keeping.
- Excellent attention to detail.
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