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Restoration Operations Supervisor

2 months ago

Evans, United States SERVPRO Full time
Restoration Project Manager
Are you passionate about assisting individuals during challenging times? As a restoration project manager at SERVPRO of Augusta, you will be part of a dedicated team that prioritizes exceptional service, integrity, and mutual respect.

Key Responsibilities:
  • Oversee the customer and client experience, ensuring high levels of satisfaction as reflected in online feedback.
  • Provide immediate response to potential clients.
  • Develop precise project scopes and prepare estimates using specialized software and hardware.
  • Facilitate client approval of project scopes and estimates through effective negotiation.
  • Coordinate and supervise crews and resources, including subcontractors, to ensure service delivery on active projects.
  • Review job site documentation to verify service compliance and support billing processes.
  • Maintain clear communication with customers, team members, vendors, and insurance representatives.
  • Manage production costs, including equipment and material assets.
  • Ensure adherence to safety practices and risk management guidelines at all times.
  • Participate in the recruitment, hiring, and training of production team members.
Position Requirements:
  • Strong written and verbal communication skills, along with intermediate math and computer proficiency.
  • Experience in cleaning and restoration is preferred.
  • High school diploma or GED is required.
  • IICRC certifications are a plus; experience with Xactimate is advantageous.
  • A valid driver's license is necessary.
  • Ability to lift a minimum of 50 pounds regularly, and occasionally up to 100 pounds with assistance.
  • Capability to climb ladders and work in confined spaces.
  • Ability to stand, sit, or walk for extended periods.
  • Capacity to repetitively push, pull, lift, and carry objects.
  • Willingness to work with cleaning products and chemicals.
  • Ability to travel locally and out of state as required.
  • Successful completion of a background check is mandatory.
Compensation: Competitive salary based on experience, with a range of $45,000 to $65,000 annually.

Imagine yourself making a positive impact.

At SERVPRO, you can contribute to improving lives daily. We are looking for motivated, responsible, and service-oriented individuals to help us fulfill our mission of assisting customers during their most critical moments by restoring homes and businesses with unparalleled service quality.

All employees of a SERVPRO Franchise are employed by, and under the supervision of, an independently owned and operated SERVPRO Franchise.