Service Excellence Representative

6 days ago


Belle Vernon, Pennsylvania, United States C. Harper Auto Group Full time
About This Opportunity
C. Harper Auto Group is seeking a highly skilled Customer Service Specialist to join our Business Development Center (BDC) team. As a key member of our team, you will contribute to delivering exceptional customer experiences and driving business growth.

**Job Responsibilities**
- Respond to customer inquiries and schedule service appointments
- Enter and manage customer information in databases to support seamless operations
- Gather feedback through post-service surveys to inform continuous improvement efforts
- Collaborate with our team to enhance customer satisfaction

**Requirements**
- Previous call center experience is beneficial
- Proficient in Microsoft Office and Google Suite
- Strong organizational and time management skills

**Our Benefits Package**
- Competitive estimated annual salary: $48,000 - $65,000
- Comprehensive benefits including health, dental, and vision coverage
- Retirement savings plan with an annual company match
- Disability and life insurance provided at no cost

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