Customer Service Representative

4 weeks ago


Spencer, United States Advance Services, Inc. Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Advance Services, Inc. in Spencer, IA. As a Customer Service Representative, you will be responsible for providing exceptional customer service, managing inbound and outbound shipments, and maintaining accurate records.

Key Responsibilities
  • Manage the receipt and shipment of products, materials, and supplies
  • Verify inventory counts and update databases
  • Compile, sort, and verify data for entry
  • Track and update the status of incoming and outgoing shipments
  • Engage with customers, vendors, and co-workers in a positive and professional manner
  • Answer phones and respond to customer requests
  • Assign inbound trucks to designated dock doors
  • Setup and maintain files for customer stored materials
  • Verify received documents and update computer systems
  • Identify and resolve customer issues using computer operating systems
  • Follow up with customer inquiries
  • Complete call logs and reports
  • Collaborate with logistics technicians and dispatchers
  • Provide on-the-job training and recommend process improvements
Requirements
  • Authorized to work in the US
  • High School Diploma or GED
  • 2+ years of clerical office/customer service experience
  • Prior SAP experience
  • Inventory control experience
Preferred Skills
  • Proficient in Microsoft Office
  • Computer skills, including email and internet
  • Accurate keyboard skills
  • Good written and verbal communication skills
  • Bilingual preferred
About Advance Services, Inc.

Advance Services, Inc. is a company that values its employees and provides a positive work environment. We offer weekly pay, health benefits, PTO, and referral incentives. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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