Customer Service Representative
4 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at Advance Services, Inc. in Spencer, IA. As a Customer Service Representative, you will be responsible for providing exceptional customer service, managing inbound and outbound shipments, and maintaining accurate records.
Key Responsibilities- Manage the receipt and shipment of products, materials, and supplies
- Verify inventory counts and update databases
- Compile, sort, and verify data for entry
- Track and update the status of incoming and outgoing shipments
- Engage with customers, vendors, and co-workers in a positive and professional manner
- Answer phones and respond to customer requests
- Assign inbound trucks to designated dock doors
- Setup and maintain files for customer stored materials
- Verify received documents and update computer systems
- Identify and resolve customer issues using computer operating systems
- Follow up with customer inquiries
- Complete call logs and reports
- Collaborate with logistics technicians and dispatchers
- Provide on-the-job training and recommend process improvements
- Authorized to work in the US
- High School Diploma or GED
- 2+ years of clerical office/customer service experience
- Prior SAP experience
- Inventory control experience
- Proficient in Microsoft Office
- Computer skills, including email and internet
- Accurate keyboard skills
- Good written and verbal communication skills
- Bilingual preferred
Advance Services, Inc. is a company that values its employees and provides a positive work environment. We offer weekly pay, health benefits, PTO, and referral incentives. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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