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Hotel Guest Services Representative
1 month ago
Job Summary: We are seeking a highly skilled and customer-focused Hotel Front Desk Receptionist to join our team at Best Western Hartland. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.
Key Responsibilities:
* Greet and check-in guests, manage their account information, and ensure they have everything they need for a great stay
* Field customer complaints and resolve issues in a professional and courteous manner
* Connect with the housekeeping department to ensure guest accommodations are ready
* Maintain accurate and up-to-date guest account information
* Answer incoming calls and questions about guests' needs
Requirements:
* High school graduate or equivalent
* 1+ year of hotel industry experience or related job preferred
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
About Us:
Best Western Hartland is a favorite for guests planning a special event. We offer a convenient and comfortable stay for our guests, and we are looking for a team member who shares our commitment to exceptional service and guest satisfaction.
