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HVAC Service Team Lead
2 months ago
We are seeking a highly skilled and experienced HVAC Service Manager to join our team at Elmer's Home Services Heating & Air Conditioning. As a key member of our operations team, you will be responsible for managing and motivating our HVAC service team to ensure exceptional customer satisfaction and quality service delivery.
Key Responsibilities- Manage and coordinate HVAC maintenance and service schedules to ensure timely and efficient completion of tasks.
- Assist in the creation and implementation of service and maintenance schedules to optimize team productivity and customer satisfaction.
- Order and track materials required for quoted jobs and scheduled maintenance to ensure seamless execution.
- Review and approve weekly time cards to ensure accurate payroll and compliance with company policies.
- Prepare quotations for recommended work and negotiate with customers to secure new business opportunities.
- Communicate and provide updates to customers and project managers to ensure seamless project execution.
- Review and approve technicians' work to ensure quality meets established standards and company policies.
- Organize training and ongoing support for install teams to ensure they have the necessary skills and knowledge to deliver exceptional service.
- Provide technical support for HVAC technicians to resolve complex issues and ensure customer satisfaction.
- Ensure technician licenses and certificates are renewed and kept up to date to maintain compliance with industry regulations.
- Comply with service standards, work instructions, and customers' requirements to ensure exceptional customer satisfaction and quality service delivery.
- Valid Texas driver's license.
- Working knowledge of Service Titan.
- Analytical skills and problem-solving skills.
- Written and oral communication skills.
- Knowledge of the Commercial HVAC market.
- Willingness for more training in the area of HVAC.
- In-field technician experience is a definite asset.
- Understanding of advanced principles of air conditioning, refrigeration, and heating.
- Reliable and self-motivated.
- Excellent written, verbal, and interpersonal skills.
- Proficient in reading schematics and work plans.
- Ability to field after-hour calls if required.
- Ability to build relationships with partners and other organizations.
- Ability to follow all safety procedures as well as abide by all performance standards and code of ethics.
Elmer's Home Services Heating & Air Conditioning is a reputable company that has served the HVAC needs of our community for over 25 years. We are committed to providing exceptional customer service and quality workmanship to our customers. We are a team of skilled and capable professionals who are dedicated to assisting our customers with their heating, ventilation, and air conditioning installation, service, plumbing, and repair needs.
We work hard to maintain our reputation as the most professional and punctual HVAC & Plumbing team in town. We are committed to making a difference in our community by showing up and offering endless support for numerous organizations and charitable events throughout our service area.
