Desktop and Systems Administrator

1 day ago


Boulder, Colorado, United States Spire Full time
Spire Global: A Leader in Space-to-Cloud Analytics

Spire Global is a pioneering company in the field of space-to-cloud analytics, with a constellation of satellites that provides unparalleled maritime, aviation, and weather tracking.

As an IT Desktop Support Specialist, you will play a critical role in ensuring the smooth operation of end-user computing and assisting with various IT projects.

Key Responsibilities:

End-User Support

  • Provide advanced troubleshooting and resolution for software and hardware issues on desktops, laptops, and mobile devices.
  • Respond promptly to IT service requests and escalate as necessary.
  • Offer remote support for off-site users.
Asset Management

  • Maintain accurate inventory records of all IT assets, including computers, peripherals, and software licenses.
  • Coordinate the disposal of obsolete equipment in compliance with company policies and regulatory requirements.
  • Ensure that assets are assigned, recovered, and maintained in accordance with company standards.
Laptop Shipping and Preparation

  • Prepare laptops for new hires, including hardware setup, software installation, and system configurations.
  • Ensure secure and timely shipping of laptops and equipment to remote employees or other office locations.
  • Coordinate return and assessment of equipment from departing employees.
Collaboration, Documentation, and Continuous Improvement

  • Work closely with the broader IT team on large-scale projects or rollouts.
  • Train and guide junior desktop support technicians and share best practices.
  • Create and maintain comprehensive documentation for IT processes, solutions to common issues, and user guidelines.
  • Update knowledge base articles to help reduce resolution time for recurring issues.
  • Keep abreast of the latest trends and technologies in desktop support.
  • Recommend enhancements to improve user experience, security posture, and system performance.


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