Pharmacy Technician

4 days ago


Orlando, Florida, United States EmpiRx Health Full time
About EmpiRx Health

EmpiRx Health is a leading clinically-driven pharmacy benefits management company that prioritizes member care and health outcomes. Our team of pharmacists and clinicians work together to deliver tailored strategies for our clients, leveraging our AI-powered pharmacy care platform, ClinicallyTM, to provide exceptional pharmacy care.

Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for ensuring exceptional customer service and satisfaction, addressing inquiries promptly and professionally, and building positive relationships with customers.

Key Responsibilities
  • Receive and respond to customer inquiries in a 24x call center environment with rotating shifts.
  • Leverage system and reference materials to complete the verification process.
  • Initiate the investigation process based on the nature of the inquiry.
  • Utilize available resources to quickly and efficiently resolve or redirect inquiries in accordance with prescribed departmental processes.
  • Accurately document customer inquiries and actions taken.
  • Follow up on unresolved issues promptly, escalating call trends to management.
  • Deliver a five-star customer service experience while meeting quality and production standards.
Requirements
  • Pharmacy Technician Experience Preferred
  • 1-2 years of related experience
  • High School Diploma/GED required
  • Reliable Internet and phone for off-hour shifts
  • Clear and effective verbal communication skills
  • Strong listening skills to understand customer needs and concerns
  • The ability to empathize with customers and demonstrate patience
  • Calm and composed demeanor while handling customer issues
  • Flexibility to adapt to changes in procedures, products, or requirements
  • Ability to work 5 days in the office
Why Join EmpiRx Health
  • We are a collaborative team that encourages groundbreaking ideas, values open dialogue, and prioritizes continuous improvement.
  • You will be part of a dynamic team where success is a shared celebration, collaboration fuels progress, and we redefine healthcare together.
  • We offer a generous and competitive benefits package.
  • You will share in the company's success through our discretionary bonus program.
Equal Opportunity Employer

EmpiRx Health is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


  • Pharmacy Technician

    1 month ago


    Orlando, Florida, United States US Tech Solutions Full time

    Job Description:The Pharmacy Technician supports the pharmacist in providing safe and appropriate pharmacy services to patients in accordance with the policies and procedures of Perform Specialty Pharmacy, the state's professional standards, and other regulatory entities. The Pharmacy Technician works under the direct supervision of a licensed pharmacist and...

  • Pharmacy Technician

    1 month ago


    Orlando, Florida, United States The Cigna Group Full time

    Are you ready to step into a position that combines your communication skills, attention to detail, ability to multitask, and unrelenting drive to help patients? If you've worked in Pharmacy Operations before, this role is different – you'll take your knowledge and expand it beyond your belief. Take a break from a retail environment, enjoy a set schedule,...

  • Pharmacy Technician

    10 hours ago


    Orlando, Florida, United States Optum Full time

    About OptumOptum is a leading health services company dedicated to making the health system work better for everyone. Our mission is to help people live healthier lives and make the health system work better for everyone.Job SummaryWe are seeking a skilled Pharmacy Technician to support all functions of our pharmacy, primarily through dispensing medical...


  • Orlando, Florida, United States Prime Therapeutics Full time

    Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.Job Posting TitleLead Pharmacy Technician (Onsite) - Orlando, FLJob Description SummaryPerforms all the daily activities of a Pharmacy Technician I and II, including picking and fill or...


  • Orlando, Florida, United States Prime Therapeutics Full time

    Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.Job Posting TitleSpecialty Pharmacy Technician - Onsite (Orlando, FL)Job Description SummaryPerforms the basic duties of a pharmacy technician in all designated sites. Including and not...

  • Pharmacy Technician

    2 months ago


    Orlando, Florida, United States Actalent Full time

    Job Title: Pharmacy TechnicianJob DescriptionJoin our dedicated Pharmacy Services team as a Pharmacy Technician, where you will be responsible for reviewing Prior Authorizations to determine their validity. Your role will involve either approving or denying these authorizations and forwarding them to a Pharmacist for final review. You will handle all health...


  • Orlando, Florida, United States SPECIALTY RX CENTRAL FL LLC Full time

    SpecialtyRx Long-Term Care Pharmacy TechnicianSpecialtyRx is a leading Long-Term Care pharmacy dedicated to providing exceptional pharmaceutical services to long term care facilities and assisted living communities. We pride ourselves on delivering personalized care and top-quality pharmacy services.Responsibilities:Work under the direction of a...


  • Orlando, Florida, United States Prime Therapeutics Full time

    Job Overview We are seeking a dedicated Pharmacy Operations Technician to join our team at Prime Therapeutics. This role is essential in ensuring the efficient processing and management of pharmaceutical orders. Key Responsibilities Work Schedule: Standard hours are Monday through Friday, from 8 AM to 7 PM. Supervision: Operate under the guidance...


  • Orlando, Florida, United States Walgreens Full time

    Job SummaryServes as a leader and subject matter expert, ensuring that inquiries are handled in accordance with state and federal regulations. Communicates with patients, physicians, and third-party providers. Assists with resolution of escalated issues. Assists in assigning, monitoring, and reviewing the day-to-day work of Centralized Services Technicians...

  • Pharmacy Technician

    4 weeks ago


    Orlando, Florida, United States The Cigna Group Full time

    Job Description SummaryDelivers straightforward administrative and/or operational support services in Pharmacy. Assists pharmacists in filling orders and preparing labels. Obtains new prescriptions and prescription refill information from customers. May retrieve, count, and measure non-prescription pharmaceuticals. Issues tend to be routine in nature. Works...


  • Orlando, Florida, United States Prime Therapeutics Full time

    Position Overview We are seeking a dedicated Pharmacy Operations Technician to join our team at Prime Therapeutics. This role is essential in ensuring the smooth operation of our pharmacy services and maintaining high standards of patient care. Key Responsibilities Work Schedule: The position operates during standard business hours, providing...


  • Orlando, Florida, United States SPECIALTY RX CENTRAL FL LLC Full time

    Our Company SpecialtyRx is a Long-Term Care pharmacy providing pharmaceutical servicesto long term care facilities and assisted living communities. SpecialtyRx takes pride in delivering personalized care and quality pharmacy services. Responsibilities Able to work under the direction of a supervisorExperience working Controlled Drugs (Narcotics) room a...


  • Orlando, Florida, United States SPECIALTY RX CENTRAL FL LLC Full time

    Our Company SpecialtyRx is a Long-Term Care pharmacy providing pharmaceutical servicesto long term care facilities and assisted living communities. SpecialtyRx takes pride in delivering personalized care and quality pharmacy services. Responsibilities Able to work under the direction of a supervisorMaintains floor stock, restocking, removal of expired...


  • Orlando, Florida, United States SPECIALTY RX CENTRAL FL LLC Full time

    Our Company SpecialtyRx is a Long-Term Care pharmacy providing pharmaceutical servicesto long term care facilities and assisted living communities. SpecialtyRx takes pride in delivering personalized care and quality pharmacy services. Responsibilities Able to work under the direction of a supervisorExperience working Controlled Drugs (Narcotics) room a...


  • Orlando, Florida, United States SPECIALTY RX CENTRAL FL LLC Full time

    Our Company SpecialtyRx is a Long-Term Care pharmacy providing pharmaceutical services to long term care facilities and assisted living communities. SpecialtyRx takes pride in delivering personalized care and quality pharmacy services. Responsibilities Able to work under the direction of a supervisorPerform general cleaning and maintenance duties as...


  • Orlando, Florida, United States The Cigna Group Full time

    ***Mon-Thurs 7pm-5:30am shift differential 15% per hour worked***Are you passionate about working for a company on a mission to make medicine safer, more affordable, and accessible for millions of Americans? Cigna is looking for high-energy, positive individuals to join our pharmacy technician team at Accredo Specialty Pharmacy. Members of this team are...


  • Orlando, Florida, United States Specialty Rx, Inc. Full time

    Job DescriptionOur Company SpecialtyRx is a Long-Term Care pharmacy providing pharmaceutical services to long term care facilities and assisted living communities. SpecialtyRx takes pride in delivering personalized care and quality pharmacy services. Responsibilities Able to work under the direction of a supervisor Experience working Controlled Drugs...

  • Pharmacy Technician

    1 week ago


    Orlando, Florida, United States Community Health Centers Full time

    Job Summary:As a Pharmacy Technician at Community Health Centers, you will play a vital role in supporting our pharmacy team in providing exceptional patient care. Under the direct supervision of the Pharmacist, you will be responsible for assisting with prescription filling, billing, and inventory management.Key Responsibilities:Prescription Management:...


  • Orlando, Florida, United States The Cigna Group Full time

    Mon-Thurs 7pm-5:30am shift differential 15% per hour workedAre you passionate about working for a company on a mission to make medicine safer, more affordable, and accessible for millions of Americans? Cigna is looking for high-energy, positive individuals to join our pharmacy technician team at Accredo Specialty Pharmacy. Members of this team are tasked...

  • Pharmacy Technician

    2 days ago


    Orlando, Florida, United States Community Health Centers Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Pharmacy Technician to join our team at Community Health Centers. As a Pharmacy Technician, you will play a vital role in ensuring the smooth operation of our pharmacy services.Key ResponsibilitiesPrescription Management: Assist pharmacists in filling prescriptions, billing, and collecting...