HVAC Service Director

Overview

Johnson Controls seeks a skilled HVAC Service Manager to oversee operations of the Truck Based Mechanical HVAC Team. As a key member of our team, you will be responsible for driving profitability and efficiency of the HVAC Service Team while leading customer relationship development and happiness.

About the Role

This leadership position is responsible for employee and customer development, employee and customer retention, and JCI safety program compliance with technicians and customer sites. The ideal candidate will have strong ability to prioritize work activities for the team, scheduling, and leading a diverse team.

Duties and Responsibilities

• Servicing Customer Accounts: Assist Branch Service Manager in setting and monitoring goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work. Drive L&M growth through Technicians and Team Leads.
• Fleet Management: Responsible for procuring and maintaining fleet and tool inventory.
• Quality Control: Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process.
• Quotations and Budgeting: Reviews and approves all L&M quotations and assists with budgeting, forecasting, accounts payables/receivables.
• Hiring and Training: Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, maintaining employee inventory, training and transitioning new employees as well as the day-to-day performance of the HVAC service team.
• Safety Compliance: Shares responsibility for Mechanical Teams' safety performance and training compliance to meet industry standards and customer site expectations.

Benefits and Perks

• Competitive Salary: $80,000 - $110,000 per year, depending on experience.
• Vacation and Holidays: Paid vacation/holidays/sick time & 15 days of vacation first year.
• Career Development: Extensive product and on the job/cross training opportunities with outstanding resources.
• Tenure-Based Benefits: Comprehensive benefits package including 401K, medical, dental, vision care and more available day one.

Requirements and Qualifications

• Education: Technical school training or equivalent experience in the HVAC or building controls industry.
• Work Experience: Three or more years of management experience in a similar service deliverable environment.
• Key Skills: Strong interpersonal, customer service, organizational, and negotiating skills.
• Communication Skills: Demonstrated competence in writing and verbal communication skills.
• Financial Acumen: Basic financial accounting experience in maintaining monthly to yearly budgets.
• Industry Knowledge: Experience in skilled trade related services to diverse customer base in commercial and industrial environments.