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Automotive Claims Specialist
2 months ago
As an Automotive Claims Specialist, you will play a vital role in the assessment and management of vehicle damage claims. This position involves field inspections and appraisals, ensuring that all claims are handled with precision and care.
Key Qualifications:
- A minimum of three to five years of experience in collision estimating is preferred.
- Strong organizational and planning abilities are essential.
- Excellent interpersonal skills are required for effective communication.
- This role may involve moderate travel.
- Conduct thorough reinspections of vehicles during the repair process.
- Re-negotiate repair costs as necessary.
- Handle disputed material damage claims to achieve satisfactory resolutions.
Responsibilities:
- This is a field-based role, requiring daily visits to repair shops.
- Utilize computer systems to maintain a high level of Member Service Index (MSI).
- Begin as an APD field reinspector, appraising damage to automobiles and other vehicles.
- Exercise independent judgment in estimating repair costs and determining damage awards.
- Make informed decisions regarding repair versus replacement of damaged vehicles.
- Negotiate with repair facilities to reach agreements on repair costs.
- Prepare clear and concise written reports detailing damage findings and repair agreements for submission to the adjusting staff for payment finalization.
- Communicate regularly with repair shops, members, and claimants.
Education and Requirements:
- A four-year college degree and five years of collision estimating experience are preferred.
- Ability to manage claims of varying complexities.
- Prior experience in the insurance industry is advantageous.
- Proficient computer skills and familiarity with technical software are required.
- Strong organizational and planning skills are essential.
- Excellent interpersonal skills are necessary.
- Physical requirements may include lifting up to 50 lbs or more.
- The role may require standing, kneeling, or crawling around vehicles in various weather conditions.
- A valid driver's license and a satisfactory motor vehicle driving record are mandatory.
Additional Information:
- High energy, self-motivated individuals who require minimal supervision are encouraged to apply.
- Flexibility to assist with Catastrophe duty within the organization is expected.
- Other duties may be assigned as needed.
Compensation and Benefits:
- The starting pay range for this position is competitive.
- Full-time employees are eligible for an incentive program based on organizational, team, and personal performance.
- Comprehensive benefits include health coverage for medical, dental, and vision, a 401(K) savings plan with company match, pension options, tuition assistance, PTO for community volunteer programs, wellness programs, and employee discounts.
The Automobile Club of Southern California is committed to diversity and inclusion, recognizing that our strength lies in our employees. We welcome individuals from various backgrounds and experiences to join our team.
