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Quality Assurance Lead for Call Center Excellence

1 week ago


Troy, Michigan, United States Cynet Systems Full time

**Quality Assurance Role**

Cynet Systems is looking for a talented Quality Auditor to lead our quality assurance efforts in the call center. As a Quality Auditor, you will be responsible for driving quality initiatives and ensuring that our customers receive the best possible experience.

Responsibilities:

  • Develop and implement quality assurance strategies to drive excellence in customer service
  • Mentor and train employees on quality assurance processes and best practices
  • Collaborate with cross-functional teams to ensure seamless integration of quality assurance initiatives

Cynet Systems Culture:

  • We prioritize innovation and creativity in all aspects of our business
  • We value diversity and inclusion in our workplace