Cashier Representative

7 days ago

Portsmouth, Virginia, United States Navy Exchange Full time
Job Summary:

As a Cashier at Navy Exchange, you will be the face of our company, responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. You will be the ambassador of our brand, highlighting our values and image while contributing to building our reputation as a company that values its customers and their opinions.

Key Responsibilities:
  • Proactively engage and make a connection with customers, asking questions and listening to their needs.
  • Direct customers to merchandise, informing them about upcoming events, promotions, mobile offers, and STAR card.
  • Provide premier customer service, cooperating and building positive, inclusive, and respectful relationships, taking accountability for your own actions and outcomes.
  • Maintain the check-out area appearance, moving and re-stocking bags, packaging materials, and labels.
  • Interact with customers to ensure they found everything they needed, making suggestions on latest trends and current promotions based on individual needs.
  • Process cash exchanges, discounts, gift cards, credit cards, debit cards, and cash handling, including counting money and returning accurate amounts to customers.
  • Maintain change funds and accounts for sales receipts, completing various forms of paperwork, reports, and reconciliation.
  • Be the keeper of merchandise, completing all inventory processes, and ensuring merchandise is properly checked in and accurately ticketed.
Requirements:
  • Product Knowledge: Familiarity with our products and services.
  • Knowledge of Point-of-Sale systems: Ability to operate and maintain POS systems.
  • Experience: Retail or relevant work experience preferred but not required.
  • Communication Skills: Strong interpersonal and communication skills, ability to read, write, and interpret instructional documents, and effectively communicate with customers, peers, and management.
  • Mathematical Skills: Basic math functions, ability to use a calculator, and calculate percentages, making change in American monetary units.
  • Reasoning Ability: Ability to multi-task, work as part of a team, and take initiative independent of direct supervision.
Physical Demands and Work Environment:

This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location.

Other Skills:

Enthusiastic, friendly, and energetic with a desire to provide outstanding service.

Work Hours:

Available to work a variety of hours, which may include early mornings, evenings, weekends, and holidays.

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