Customer Experience Specialist

6 days ago


Westwood, Kansas, United States Talent Bridge Group, LLC. Full time

Talent Bridge Group, LLC. is seeking a Customer Experience Specialist to join our team. In this role, you will be responsible for providing critical Quality Assurance support to contact center agents. As a Customer Experience Specialist, you will oversee and evaluate the quality of interactions handled by remote contact center agents, with a focus on maintaining high-quality standards, identifying areas for improvement, and driving continuous enhancement.

The estimated salary for this position is approximately $45,000 per year. The ideal candidate will have a strong commitment to Talent Bridge Group, LLC.'s mission and will demonstrate leadership in promoting a culture of wellness, collaboration, and innovation.

This role requires the ability to analyze and evaluate agent behavior in context with program requirements. You must be self-directed, highly motivated, and comfortable working while being on camera. Proficiency in Microsoft products is also required.

As a Customer Experience Specialist, you will be responsible for:

  • Overseeing and supporting the development and performance of FSD Contact Center staff in delivering high-quality customer service
  • Providing guidance, training, and mentoring to Help Desk agents on best practices for ensuring quality standards are met in customer interactions
  • Analyzing quality metrics and collaborating with the operations team to implement improvements in both agent performance and customer experience

Talent Bridge Group, LLC. offers a 100% remote environment with excellent benefits for full-time employees. This includes a generous employer contribution to your health and dental benefits, a health savings account (HSA) with employer contribution, a flexible spending account (FSA), and a 403b plan with 5 percent employer contribution of gross salary after one year of employment.



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