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Operations Manager

2 months ago


Louisville, Kentucky, United States ShipMonk Full time

Job Summary:

We are seeking a highly skilled and experienced Operations Manager to lead our Louisville, KY fulfillment center. As a key member of our team, you will be responsible for developing, executing, and maintaining our operations and company culture, focusing on customer service, performance, and growth.

Key Responsibilities:

  • Develop and Implement Operational Strategies: Create and maintain a safe work environment for all associates and managers, ensuring compliance with regulatory requirements and company policies.
  • Leadership and Development: Hire, train, and develop the FC management team, overseeing career progression and performance management across all operational shifts and departments.
  • Performance Management: Drive FC performance across all key performance indicators (metrics) - Safety, Customer, Quality, Productivity.
  • Process Improvement: Proactively identify problem areas and create process improvement initiatives geared towards improving Safety, Customer, Quality, and Productivity performance.
  • Collaboration and Partnership: Collaborate with both site-level and network-wide leadership teams to design and deploy productivity plans to ensure adherence to business goals.
  • Workforce Planning: Regularly review and adjust site labor plan to align with capacity needs and workforce retention and engagement needs.
  • Partnerships and Collaboration: Collaborate with the HR, Finance, Systems & Automation, and Facilities teams to create an effective partnership across key business units.
  • Standardization and Expansion: Partner with fellow GMs and network-wide leadership to establish foundational standards, processes, and systems to support rapid expansion.

Requirements:

  • Education: Bachelor's degree in Supply Chain Management, Logistics, Engineering, or Business Administration preferred. MBA or Master degree is a plus.
  • Experience: 3+ years of operational management experience, managing a large facility.
  • Skills and Knowledge: Experience and knowledge of 3PL operations, continuous improvement, and Six Sigma is a must.
  • Leadership and Management: Proven track record of successfully hiring, training, and engaging a large workforce.
  • Problem-Solving and Analytical Skills: Must possess strong problem-solving and analytical skills.
  • Technical Skills: Strong technical skills with advanced capabilities in applications such as MS Excel, Google Sheets, Tableau, ERP/WMS/TMS, etc.

About ShipMonk:

We are a dedicated team of professionals who collaborate to provide first-class service, solve problems, and get the job done. We work hard and have fun at work while prioritizing growth, innovation, and diversity as key values.