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Operations Manager
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Operations Manager to lead our Louisville, KY fulfillment center. As a key member of our team, you will be responsible for developing, executing, and maintaining our operations and company culture, focusing on customer service, performance, and growth.
Key Responsibilities:
- Develop and Implement Operational Strategies: Create and maintain a safe work environment for all associates and managers, ensuring compliance with regulatory requirements and company policies.
- Leadership and Development: Hire, train, and develop the FC management team, overseeing career progression and performance management across all operational shifts and departments.
- Performance Management: Drive FC performance across all key performance indicators (metrics) - Safety, Customer, Quality, Productivity.
- Process Improvement: Proactively identify problem areas and create process improvement initiatives geared towards improving Safety, Customer, Quality, and Productivity performance.
- Collaboration and Partnership: Collaborate with both site-level and network-wide leadership teams to design and deploy productivity plans to ensure adherence to business goals.
- Workforce Planning: Regularly review and adjust site labor plan to align with capacity needs and workforce retention and engagement needs.
- Partnerships and Collaboration: Collaborate with the HR, Finance, Systems & Automation, and Facilities teams to create an effective partnership across key business units.
- Standardization and Expansion: Partner with fellow GMs and network-wide leadership to establish foundational standards, processes, and systems to support rapid expansion.
Requirements:
- Education: Bachelor's degree in Supply Chain Management, Logistics, Engineering, or Business Administration preferred. MBA or Master degree is a plus.
- Experience: 3+ years of operational management experience, managing a large facility.
- Skills and Knowledge: Experience and knowledge of 3PL operations, continuous improvement, and Six Sigma is a must.
- Leadership and Management: Proven track record of successfully hiring, training, and engaging a large workforce.
- Problem-Solving and Analytical Skills: Must possess strong problem-solving and analytical skills.
- Technical Skills: Strong technical skills with advanced capabilities in applications such as MS Excel, Google Sheets, Tableau, ERP/WMS/TMS, etc.
About ShipMonk:
We are a dedicated team of professionals who collaborate to provide first-class service, solve problems, and get the job done. We work hard and have fun at work while prioritizing growth, innovation, and diversity as key values.