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Customer Service Liaison

1 week ago


Wake Forest, North Carolina, United States H&R Block Full time

Job Description

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We are seeking a highly organized and detail-oriented individual to join our team as a Receptionist. In this role, you will be responsible for managing front desk operations, including answering phone calls, greeting clients, and handling administrative tasks.

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Key Responsibilities

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  • Provide exceptional customer service and support to clients
  • Match clients with the best-suited tax professional for their needs
  • Schedule clients according to their preferences
  • Handle client exit processes to ensure all current and future needs are met
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Requirements

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To be successful in this role, you will need to have excellent communication skills, both verbal and written, and be able to work effectively in a fast-paced environment. You will also be able to maintain confidentiality and handle sensitive information with discretion.

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About Us

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H&R Block is a leading provider of tax preparation and financial services. We are committed to delivering exceptional customer service and building long-term relationships with our clients.