Customer Service Team Lead

1 month ago


Palmer, Alaska, United States Three Bears Alaska Inc Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service PIC to join our team at Three Bears Alaska Inc. As a key member of our Front-End department, you will be responsible for overseeing team members, coordinating activities, and upholding standards to ensure exceptional customer service.

Key Responsibilities
  • Lead and motivate a team of customer service representatives to achieve high levels of productivity and customer satisfaction.
  • Coordinate activities and tasks to ensure seamless customer service delivery.
  • Develop and implement strategies to improve customer service standards and processes.
  • Provide training, guidance, and feedback to team members to enhance their skills and performance.
  • Collaborate with other departments to ensure effective communication and coordination.
  • Monitor and analyze customer feedback and complaints to identify areas for improvement.
  • Develop and maintain relationships with customers to ensure their needs are met and exceeded.
Requirements
  • High School Diploma or equivalent required.
  • Supervisory experience preferred.
  • Excellent customer service, communication, and leadership skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong problem-solving and analytical skills.
Benefits
  • Competitive hourly rate ($17.00-$18.00/hr).
  • Health, dental, and vision insurance.
  • 401(k) plan.
  • Paid time off and holidays.
Working Environment

This role requires working in a store setting with frequent customer interactions. The ideal candidate will be able to work effectively in a team environment, communicate clearly, and provide exceptional customer service.



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