Host/Hostess - Front of House

3 days ago

Cleveland Ohio, United States Westin Cleveland Full time
Job Summary

We are seeking a skilled and friendly Host/Hostess to join our team at the Westin Cleveland Downtown. As a Host/Hostess, you will be the first point of contact for our guests and will be responsible for creating a warm and welcoming atmosphere in our restaurant, Masa & Agave.

Key Responsibilities
  • Meet and greet guests as they arrive, offer choice of seating, and escort them to their table and present menu.
  • Read, maintain, and make daily entries in the log book to coordinate communication between shifts and management.
  • Maintain proper set-up of dining room.
  • Receive records and make any necessary arrangements for reservations and special functions in the restaurant.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job-related duties as assigned.
Requirements
  • Ability to comprehend guests' requests, memos, reservations, promotional materials, event orders, and similar written materials.
  • Ability to remember, recite, and promote the variety of menu items.
  • Ability to move throughout a crowded room to seat guests with or without reasonable accommodation.
  • Ability to effectively deal with customer complaints and concerns in a friendly and positive manner.
  • Ability to establish and maintain effective working relationships with associates, customers, and patrons.
  • Effective verbal and written communication skills.
  • Ability to adapt communication style to suit different audiences.
Benefits
  • Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield.
  • Vision insurance programs through EyeMed.
  • Vacation, Sick, and Vacation programs.
  • Pet insurance through the ASPCA.
  • Supplemental, Spousal, and Child Life insurance.
  • Short and Long-Term Disability plans.
  • 401(k) Savings Plan with matching funds.
  • Discounts through our 'YouDecide' and Hotel Room Discount programs.

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