Customer Service Representative

4 weeks ago


Albuquerque, New Mexico, United States Morada Senior Living Full time
Job Summary

We are seeking a highly organized and detail-oriented Guest Services Agent to join our team at Morada Senior Living. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our residents and their families.

Key Responsibilities:
  • Telephone Answering and Reception Duties: Answer and respond to incoming calls in a professional and courteous manner, taking complete messages and communicating them to the intended recipient.
  • Message Taking and Delivery: Take messages with pertinent information and deliver them to the relevant parties in a timely and efficient manner.
  • Greeting and Welcoming: Greet residents and visitors in a warm and welcoming manner, making them feel at home.
  • Mail and Package Distribution: Organize and distribute mail and packages to residents in a timely and efficient manner.
  • Desk and Entry Area Maintenance: Maintain a clean and organized desk and entry area, ensuring a positive first impression for our residents and visitors.
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • High school diploma or equivalent required


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