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Healthcare Navigator
2 months ago
Overview
Position Summary
The primary responsibility of this role is to facilitate the patient's healthcare journey, enhancing both the efficiency and quality of care provided. This position begins at the point of diagnosis and continues throughout the patient's treatment process. The individual will act as a patient advocate, offering compassionate support and serving as a crucial link to ensure that patients and their families access necessary resources and services.
Key Responsibilities
- Deliver tailored education and psychosocial support to newly diagnosed patients and their families, addressing specific needs related to their condition, while coordinating referrals to essential services.
- Provide comprehensive information to both new and existing patients and their families regarding their diagnosis, treatment options, including surgical and therapeutic interventions, support services, financial considerations, community resources, survivorship issues, and follow-up care.
- Act as a liaison between patients, families, and various departments to ensure seamless communication and care coordination.
- Oversee and coordinate new patient referrals, scheduling of necessary exams, procedures, and appointments, while identifying potential gaps in care and facilitating the transition of patients back to their communities for ongoing treatment and follow-up.
- Engage with every newly diagnosed patient promptly upon diagnosis.
- Evaluate each new patient’s emotional and social needs, as well as any barriers to care, such as health insurance and transportation, and connect them with appropriate resources.
- Identify and address trends that hinder timely patient care, implementing service recovery strategies as necessary, and ensuring high levels of patient satisfaction.
Physical Requirements
Ability to lift items weighing up to 25 pounds. Occasional bending, kneeling, and crouching may be required. This role may involve prolonged periods of sitting or standing.
Qualifications
A Bachelor of Science in Nursing (BSN) is required; a Master of Science in Nursing (MSN) is preferred. Current licensure as a Registered Nurse in North Carolina is mandatory. Certification in the relevant specialized field must be obtained within two years of assuming the position. Strong communication skills are essential, along with 4-5 years of experience in Acute Care Nursing preferred.
