Medical Office Receptionist Assistant
3 weeks ago
The Medical Office Receptionist plays a pivotal role in ensuring seamless office operations, supporting business activities, and delivering exceptional patient service. This dynamic individual undertakes various tasks to maintain a smooth workflow, including obtaining insurance information, processing payments, and serving as an interdepartmental liaison.
This position requires strong administrative skills, minimal supervision, and the ability to make informed decisions within established guidelines. The ideal candidate will demonstrate discretion, maintain confidentiality, and prioritize tasks effectively.
Responsibilities:
- Administrative Support: Answer multi-line telephones, operate and troubleshoot office equipment, and utilize computer systems for ordering and record-keeping purposes.
- Office Management: Secure, sort, and distribute forms, mail, communications, office supplies, and equipment.
- Patient Experience: Anticipate and respond promptly to customer needs, actively listen, and provide courteous service.
- Finance and Insurance Authorization: Check patient insurance eligibility, update demographics, process payments, and gather necessary forms for authorization.
- Communication: Prepare and distribute departmental communications, develop distribution lists, and maintain rapport with customers, managers, and employees.
- Compliance/Safety: Report safety incidents, attend training programs, perform work safely, and monitor the work environment.
Qualifications:
- Education: High School Diploma or GED (Associate's Degree preferred)
- Certification & Licensures: Fingerprint Clearance Card application number required upon hire, card required within 90 days
- Experience: Minimum two years in medical or comparable field (two years of customer service experience preferred)
Estimated Salary: $45,000 - $60,000 per year
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