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Sales Associate

2 months ago

Reno Nevada, United States Express Full time
About Express

Express is a leading fashion retailer offering a wide range of stylish and high-quality clothing and accessories for men and women. Our mission is to provide an exceptional shopping experience for our customers, with a focus on style, quality, and value.

Job Summary

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Express. As a Sales Associate, you will be responsible for providing excellent customer service, maintaining a clean and organized sales floor, and assisting with various tasks such as stocking and folding merchandise.

Key Responsibilities
  • Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure a safe and inviting environment for customers.
  • Follow company policies and procedures to ensure the safety of all associates and customers.
  • Assist with product launch changes according to company standards.
  • Provide a Great Customer Experience:
    • Deliver on all aspects of the customer experience model.
    • Process transactions quickly and accurately, reducing customer wait time.
    • Positively resolve customer service-related issues as they arise and communicate all issues and resolutions to Store Management.
    • Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
  • Meet or exceed sales and customer service goals.
Requirements
  • Education: High School or Equivalent
  • Years of Experience: 0-2 of relevant job experience - minimum 6 months
  • Proficient in use of technology (iPad, registers)
  • Meets defined availability criteria, including nights, weekends, and non-business hours
  • Meets physical requirements
  • Critical Skills & Attributes:
    • Previous retail experience preferred
    • Customer service skills and ability to interact with customers
    • Strong verbal and written communication skills specifically with customers, sales leadership team, and associates
    • Demonstrated collaborative skills and ability to work well within a team
Benefits and Compensation

Express offers a range of benefits to help protect full-time associates' health and long-term financial security, including:

  • Medical, pharmacy, dental, and vision coverage
  • 401(k) and Roth 401(k) with Company match
  • Merchandise discount
  • Paid Time Off
  • Parental leave for new moms and dads

Part-time associates may be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with Company match.