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Healthcare Support Specialist

2 months ago

Atlanta Georgia, United States USA Clinics Group Full time

Position Overview: As a Healthcare Support Specialist, you will play a crucial role in ensuring a seamless experience for patients while supporting the healthcare team in various medical tasks.

Key Responsibilities:

  • Welcome patients and guide them to examination areas; assist with necessary documentation.
  • Familiarize yourself with clinic technology and adhere to operational protocols.
  • Manage multi-line phone systems, providing assistance in multiple languages.
  • Coordinate patient appointments, including transportation arrangements and rescheduling.
  • Engage with insurance providers to confirm patient eligibility.
  • Perform administrative tasks such as copying, filing, and faxing.
  • Ensure examination rooms are clean and prepared for use.
  • Assist physicians during medical procedures, following specific instructions and preferences.
  • Prepare patients for procedures and ensure proper cleanup afterward.
  • Provide patients with post-procedure care instructions and medication information.
  • Prepare intravenous solutions as needed.
  • Apply knowledge of sterile practices and safety regulations.
  • Train new team members and support ultrasound staff as required.
  • Other duties as assigned.

Qualifications:

  • High School diploma or GED is required.
  • 1-2 years of relevant experience or training, or an equivalent combination of education and experience is required.
  • Basic Life Support (BLS) certification is preferred.
  • Medical Assistant Certification is preferred.
  • Exceptional customer service skills are essential.
  • Strong computer proficiency is necessary.

Benefits:

  • Health Insurance
  • Dental Coverage
  • Vision Insurance
  • 401K with Matching Contributions
  • Paid Time Off (PTO)