Home Based Customer Advocate

2 weeks ago


Corpus Christi, Texas, United States Smoothstar Tech Full time
Job Overview: As a Home Based Customer Advocate at Smoothstar Tech, you will play a critical role in delivering outstanding customer experiences and driving business growth. Your primary responsibility will be to handle customer inquiries, resolve issues, and promote our products and services to meet their needs and expectations.

Key Responsibilities:
  • Provide top-notch customer service, responding promptly to customer inquiries and resolving issues efficiently
  • Analyze customer data to identify trends and patterns, and develop targeted solutions to meet their needs
  • Collaborate with internal stakeholders to ensure seamless execution of customer interactions and resolution of complex issues
  • Stay up-to-date with industry developments, regulatory changes, and product updates to effectively communicate value proposition to customers
  • Meet or exceed performance metrics, including customer satisfaction scores, first-call resolution rates, and sales targets

Requirements:
  • Proven track record of success in a customer-facing role, with a strong focus on delivering excellent customer experiences
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike
  • Demonstrated ability to analyze complex information, identify key insights, and develop targeted solutions
  • Knowledge of Texas utility regulations and compliance with Public Utilities Commission rules
  • Absence of Public Utilities Commission complaints and Lights Turned Out In Error (LOIE) situations

What We Offer:
  • A competitive salary range of $45,000 - $65,000 per annum, depending on experience
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off
  • The opportunity to work from home and enjoy a flexible schedule
  • Ongoing training and development opportunities to enhance your skills and career prospects

About Smoothstar Tech:

We are a leading provider of innovative solutions and exceptional customer service. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the industry.



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