Home Based Customer Advocate
2 weeks ago
Key Responsibilities:
- Provide top-notch customer service, responding promptly to customer inquiries and resolving issues efficiently
- Analyze customer data to identify trends and patterns, and develop targeted solutions to meet their needs
- Collaborate with internal stakeholders to ensure seamless execution of customer interactions and resolution of complex issues
- Stay up-to-date with industry developments, regulatory changes, and product updates to effectively communicate value proposition to customers
- Meet or exceed performance metrics, including customer satisfaction scores, first-call resolution rates, and sales targets
Requirements:
- Proven track record of success in a customer-facing role, with a strong focus on delivering excellent customer experiences
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike
- Demonstrated ability to analyze complex information, identify key insights, and develop targeted solutions
- Knowledge of Texas utility regulations and compliance with Public Utilities Commission rules
- Absence of Public Utilities Commission complaints and Lights Turned Out In Error (LOIE) situations
What We Offer:
- A competitive salary range of $45,000 - $65,000 per annum, depending on experience
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off
- The opportunity to work from home and enjoy a flexible schedule
- Ongoing training and development opportunities to enhance your skills and career prospects
About Smoothstar Tech:
We are a leading provider of innovative solutions and exceptional customer service. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the industry.
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