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Quality Assurance Specialist

2 months ago


Fort Lauderdale, Florida, United States Insite Managed Solutions Full time
Quality Assurance Specialist Job Description

Job Type: Full-time, in-office

Travel: Up to 50%

Benefits: 401k, PTO, health, vision, dental, short/long term disability, and more eligibility within 1 month of start date

Job Objective

The Quality Assurance Specialist is tasked with upholding exceptional standards of customer service within the Center of Excellence. This role involves monitoring service quality, ensuring adherence to organizational policies, and delivering insights to improve service delivery.

Key Success Factors

  • Comprehension of contact center dynamics and performance enhancement
  • Focus on results for ongoing improvement
  • Demonstrated ability to provide constructive feedback and foster success
  • Skills in evaluating and enhancing processes efficiently
  • Strong communication and analytical capabilities

Qualifications

  • Established experience in a comparable position
  • Proficiency in Microsoft Office applications
  • Strong analytical and communication abilities
  • Experience with process improvement strategies
  • Familiarity with the cruise line sector