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Quality Assurance Specialist
2 months ago
Job Type: Full-time, in-office
Travel: Up to 50%
Benefits: 401k, PTO, health, vision, dental, short/long term disability, and more eligibility within 1 month of start date
Job Objective
The Quality Assurance Specialist is tasked with upholding exceptional standards of customer service within the Center of Excellence. This role involves monitoring service quality, ensuring adherence to organizational policies, and delivering insights to improve service delivery.
Key Success Factors
- Comprehension of contact center dynamics and performance enhancement
- Focus on results for ongoing improvement
- Demonstrated ability to provide constructive feedback and foster success
- Skills in evaluating and enhancing processes efficiently
- Strong communication and analytical capabilities
Qualifications
- Established experience in a comparable position
- Proficiency in Microsoft Office applications
- Strong analytical and communication abilities
- Experience with process improvement strategies
- Familiarity with the cruise line sector