Cashier
4 weeks ago
Position Summary
The Cashier is a critical role in delivering genuine hospitality to our guests. As the initial and last point of contact, this position is responsible for seeking to understand the guests' needs while enhancing their experience.
Essential Functions
- Maintain proper grooming and uniform standards
- Greet guests with a genuine welcome and make a fantastic first impression
- Deliver genuine hospitality and establish emotional connections with our guests
- Contribute to the overall teamwork and success of the restaurant
- Communicate effectively with guests and team members
- Handle cash and credit card payments with accuracy
- Adhere to alcohol awareness procedures
- Prepare bills using the POS, present to guests, and accept payment in a timely manner
- Take orders, in person or over the telephone, for takeout orders and packages to go food accurately
- Handle guest complaints professionally and alert a manager immediately
- Communicate food sensitivity or allergy with managers and chefs
- Follow up with guests about their meal and dining experience to ensure great guest satisfaction
- Maintain high levels of cleanliness and sanitation
- Demonstrate professional and gracious demeanor at all times
- Perform all opening, running, and closing duties accurately
- Perform any job function requested by the management team
Position Qualifications
- Adaptability & Flexibility – Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs
- Attention to Detail – Diligently attends to details and pursues quality in accomplishing tasks
- Communication – Listens to others and communicates in an effective manner
- Confidence – A matured and justified self-belief in one's ability to do the job, and the conveyance of that behalf
- Customer Focus – Builds and maintains customer satisfaction with the services offered by TRC; provides excellent customer service to both guests and team members
- Initiative – Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations
- Problem Solving – Resolves difficult or complicated challenges
- Teamwork – Promotes cooperation and commitment within a team to achieve goals and deliverables
Requirements
SKILLS & ABILITIES
Education: High School; able to communicate (speak, read, and write) in English
Experience: Previous hospitality experience is preferred
Computer Skills: N/A
Certificates & Licenses: N/A
Other Requirements: N/A
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