Deposit Operations Associate

3 weeks ago


Houston, Texas, United States Golden Bank NA Full time
Job Description

The ideal candidate will provide support for the Bank's Central Operations and Digital Banking related products and services while ensuring excellent customer service and compliance with Golden Bank, N.A. policies and procedures.

This role will involve daily Large Item Review of Inclearing Checks, reconciling item processing outages, and processing deposit item adjustments. Additionally, you will perform mail and notice delivery duties, provide backup support for chargeback and return items, and assist with research of bill payment transactions.

We are looking for a detail-oriented individual who can quickly answer online customer inquiries via phone in a friendly and courteous manner. As a team player, you will operate as part of a cohesive unit to ensure smooth operations and high-quality customer service.



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