Field Service Manager

1 week ago

Columbus, Ohio, United States CSC ServiceWorks Full time
Job Title: Mgr Field Services

Job Summary:

CSC ServiceWorks is seeking a highly skilled and experienced Mgr Field Services to join our team. As a key member of our operations team, you will be responsible for managing the daily work activities of a team, including Field Service Technicians and Collectors, to ensure the troubleshooting, repair, collection, and maintenance of Company-owned, rented, and/or leased equipment.

Key Responsibilities:

  • Monitor and manage weekly and daily collection routes to ensure adequate coverage and meet Service Level Agreements (SLAs).
  • Manage weekly and daily service routes to cover case load, meet SLAs, and retain high-value customers.
  • Review, analyze, and create reports to monitor performance and ensure staff completes safety trainings and complies with safety standards, regulations, and policies.
  • Perform ad-hoc collections work in the field as needed.
  • Provide customer support and respond to inquiries/requests as appropriate.
  • Strengthen and maintain client relationships using multiple channels, including in-person, email, and phone.
  • Represent the CSC brand by regularly visiting property managers to understand and solve their needs.
  • Monitor low-net locations to assist in efforts to improve revenue.
  • Manage and secure company assets, including parts, inventory, vehicles, and machines at locations.
  • Oversee fleet maintenance to ensure a ready supply of vehicles available for service.
  • Monitor vandalized locations and high-volume service call locations and work to improve performance.
  • Submit all billable service work and warranty/guarantees for parts on a timely basis.
  • Prepare billing to customers for parts as applicable.
  • Reconcile invoices for parts.

Requirements:

  • Ability to pass pre-employment screening.
  • Valid Driver's license.
  • High School Diploma or equivalent; or 5-7 years related experience and/or training; or equivalent combination of education and experience.
  • Associates Degree preferred.
  • General knowledge of heating and cooling equipment, water heaters, pumps, and boilers, building maintenance electrical, plumbing, etc.
  • Ability to communicate with clients, de-escalate issues, and find solutions.
  • Ability to read, analyze, interpret, and understand general business periodicals, professional journals, technical procedures, financial reports, legal documents, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information to management and groups of employees.
  • Ability to work with a variety of mathematical concepts.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret a variety of instructions.
  • Strong Microsoft Office skills.

Benefits:

  • Work Life Balance.
  • 75% Employer Contribution to Medical, Dental, and Vision insurance.
  • Health Savings Account with Employer Contribution.
  • Year-round Work & Paid Training.
  • Company Paid Life, Short-term, and Long-term Disability Insurance.
  • 401k with generous Company Match.
  • Paid Time Off (PTO) & Holiday Pay.
  • Flexible Spending & Health Savings Account.
  • Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more.
  • Education Reimbursement Program.
  • Paid employee Referral program.

CSC ServiceWorks is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status.

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