Service Writer
4 weeks ago
About the Role
As a Service Writer at General RV Center, you will play a critical role in providing exceptional customer service and ensuring the success of our service department. Your primary responsibility will be to provide customers with accurate and detailed information about their RV repair or maintenance needs.
Key Responsibilities
- Provide customers with excellent customer service throughout their entire service experience.
- Schedule service appointments with customers in a timely and efficient manner.
- Effectively communicate with customers to determine RV repair or maintenance that is required.
- Submit repair orders, outlining an accurate and detailed description of the repairs and/or maintenance required.
- Assist customers in recommending additional products and services that will enhance the overall use of their RV.
- Ability to clearly explain technical issues to customers and how the issue can be repaired.
- Other duties as assigned by management.
Requirements
- Previous customer service experience is required.
- Experience with RV or Automotive Service Writing experience a plus.
- Ability to multitask and complete tasks in a timely and efficient manner.
- Must be extremely detail oriented and organized.
- Familiarity with MS Office Suite.
- Valid driver's license.
About General RV
General RV was founded in 1962 and has grown into the nation's premier RV dealer. We offer a comprehensive benefits package and opportunities for career growth and development.
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Service Writer
3 months ago
Elizabethtown, United States General RV Centers Full timeOverview The success of General RV Center is rooted in our exceptional team, which has been growing since 1962. Our sustained growth has been fueled by our family values and passion for the RV lifestyle. Today, General RV Center stands as the Nation’s Largest Family-Owned RV Dealer, with locations nationwide and a global presence through our...
