Network Infrastructure Specialist

2 days ago

Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full time

Penn Medicine is a leading academic medical center dedicated to providing exceptional patient care, conducting innovative research, and educating future healthcare professionals.

The Lead Network Technician plays a critical role in ensuring the smooth operation of our data network infrastructure, including Local Area Networks (LANs) and Wide Area Networks (WANs).

Key responsibilities include:

  • Configuring, testing, maintaining, troubleshooting, and tuning network infrastructure such as routers, switches, gateways, firewall systems, multi-function switches, and end offices, signaling transfer points.
  • Participating in network planning for infrastructure enhancements and expansions.
  • Serving as backup to manager as needed.
  • Leading and/or attending meetings and providing status updates to manager and Core Network as needed.
  • Providing input to manager for continuous improvement in process, technology, and personnel, and Quality Assurance check points.
  • Acting as lead technician and escalation point for problem resolution, providing guidance to junior members of the team and mentoring new hires on technical aspects of the job.
  • Managing assigned projects, including gathering required resources, location walkthroughs, creating rollout plans, researching technology, and setting timelines.
  • Identifying and reporting on trends that negatively impact network performance, performing analyses, and preparing reports on system problem trends and issues.
  • Providing on-site field support to customers, performing installations, repairs, upgrades, and maintenance on hardware and equipment, and assisting in the analysis of technical products, systems, and/or software.
  • Maintaining local device inventory and supporting Entity Manager with oversight of ticket resolution and network issues.
  • Referring other issues/questions to appropriate personnel/manager for follow-up, testing, and troubleshooting, and assisting in instructing customers in the operation and maintenance of systems/equipment.
  • Ensuring safety of the network, compliance with Health System and other governing body standards, especially for clinical systems, and recommending system updates/replacement as needed.
  • Participating in on-call rotation as assigned and performing other duties as assigned.

Requirements include:

  • High School Diploma/GED.
  • Bachelor's degree (preferred).
  • Five or more years of experience in data, voice, or video networks.

Skills and abilities include:

  • Knowledge of healthcare operations and the use of information system applications in the practicing healthcare environment.
  • Experience working with Health System hardware, software, and equipment products, process, and/or system design concepts.
  • Experience working with multiple technical platforms (e.g., mainframe, two-tiered client-server, three-tiered client-server) and at least two network systems (e.g., Cisco, Nortel).
  • Experience working with network systems, networking principles, network software, and hardware.
  • Good communication skills to interact with team members and support personnel.
  • Ability to identify areas of network improvement and need for network capacity expansion.
  • Experience working with appropriate programming languages, operating systems, and software.
  • Strong customer service orientation and ability to follow through issues to resolution.
  • Ability to interact with all levels of Health System personnel, including IT management staff, consulting staff, clinicians, clinical administrators, etc.
  • Familiarity with process improvement.
  • Ability to function as part of a team providing a high level of quality service to clients.

Penn Medicine offers a comprehensive compensation and benefits program, including one of the finest prepaid tuition assistance programs in the region. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy.

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran, or any other status protected by applicable law.

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