Customer Service Expert

21 hours ago


Midland, Texas, United States Staff My Agency Full time
Position Overview

We are seeking a highly motivated professional to join our team as a Customer Service Representative. This role offers an excellent opportunity for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences.

The ideal candidate will have strong interpersonal skills, excellent communication skills, and the ability to work effectively in a team environment. As a Customer Service Representative, you will be responsible for providing prompt and accurate service to customers, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

In this role, you will have the opportunity to grow your career with excellent income and advancement potential. You will receive competitive compensation, including salary plus bonus, paid time off, valuable experience, and opportunities for growth within our office.

Responsibilities include:
  1. Establishing customer relationships and following up with customers as needed
  2. Providing prompt, accurate, and friendly customer service
  3. Using a customer-focused, needs-based review process to educate customers about insurance options
  4. Maintaining a strong work ethic with a total commitment to success each and every day
As an Agent Team Member, you will also have access to comprehensive training programs and ongoing support to help you succeed in your role.

We offer a dynamic work environment that is supportive and encouraging. Our team is committed to excellence, and we are looking for individuals who share our passion for delivering exceptional customer experiences.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.

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