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Field Technician Associate
3 weeks ago
Midco is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
We provide exceptional customer experience and a superior network, while being a force for good in the communities we serve.
About the Role
This role offers a competitive salary of $20 per hour, with opportunities for career advancement and quarterly bonuses. As a Field Technician at Midco, you will work with cutting-edge technology to create a great customer experience.
You will interact with customers to ensure they receive the best value for their needs, perform basic service installations, disconnects, and changes for residential and business customers, and drive a company vehicle and wear company clothing.
Key Responsibilities
- Perform installation work including voice, video, and data installs, and service changes and disconnects in customer homes and places of business.
- Troubleshoot and repair services from tap to Customer Premise Equipment (CPE), and signal leakage repairs.
- Maintain records, including daily logs and gas sheets, and record all required information on work orders, surveys, and referrals.
- Promote cable, internet, and other Company services and educate customers on the proper use of Midco's services.
Requirements
- High school diploma or equivalent required
- Must have a valid driver's license and good driving record
Benefits
- Competitive pay and benefits package
- Free and discounted fiber internet and cable TV
- Company vehicle, clothing, and tools provided
- Opportunities for career advancement and quarterly bonuses
About You
To succeed in this role, you should be a problem-solving pro who enjoys interacting with people and has strong communication skills. You should also be detail-oriented and able to multitask without loss of efficiency or composure.
What We Offer
- A supportive team environment
- Opportunities for professional growth and development
- Competitive compensation and benefits package
- Recognition and rewards for outstanding performance
